{"id":29707,"date":"2025-09-11T13:44:09","date_gmt":"2025-09-11T17:44:09","guid":{"rendered":"https:\/\/www.rbcwealthmanagement.com\/en-ca\/?page_id=29707"},"modified":"2025-09-16T10:00:11","modified_gmt":"2025-09-16T14:00:11","slug":"rbc-avion-concierge-client-faq","status":"publish","type":"page","link":"https:\/\/www.rbcwealthmanagement.com\/en-ca\/rbc-avion-concierge-client-faq","title":{"rendered":"RBC Avion Concierge \u2013 Client FAQ"},"content":{"rendered":"\n<div class=\"wp-block-rbcwm-hero-block rbc-hero-wm  rbc-hero-overlap rbc-hero-overlap-mobile rbc-hero-0ncbcaarg hide-mobile-energy-lines\"><style>\n\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient::before {\n\t\t\tbackground: linear-gradient(90deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bleed::before {\n\t\t\tbackground: linear-gradient(90deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom::before {\n\t\t\tbackground: linear-gradient(180deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-0ncbcaarg .rbc-hero-energy-lines.rbc-hero-energy-lines-left {\n\t\t\ttransform: scaleX(-1);\n\t\t}\n\n\t\t@media (max-width: 991px) {\n\t\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient::before,\n\t\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom::before,\n\t\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bleed::before {\n\t\t\t\tbackground: none;\n\t\t\t}\n\n\t\t\t.rbc-hero-0ncbcaarg.rbc-hero-has-image-full.hide-mobile-energy-lines .rbc-hero-energy-lines {\n\t\t\t\tdisplay: none;\n\t\t\t}\n\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient .rbc-hero-img-wrap::after {\n\t\t\t\tbackground: linear-gradient( 0deg, #023169 0%, rgba(94, 120, 131, 0) 25% );\n\t\t\t}\n\t\t\t\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom .rbc-hero-img-wrap::before,\n            .wp-block-rbcwm-hero-block.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom .container .rbc-hero-img-wrap::before {\n\t\t\t\tbackground: linear-gradient( 180deg, #023169 0%, rgba( 94, 120, 131, 0 ) 25% );\n\t\t\t}\n\t\t\t\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient .rbc-hero-card {\n\t\t\t\tbackground: #023169;\n\t\t\t}\n\t\t}\n\t<\/style><div class=\"container\"><div class=\"row no-gutters\"><div class=\"col-lg-12 rbc-hero-card-content\"><div class=\"rbc-card rbc-hero-card rbc-hero has-content\"><div class=\"rbc-card-wrap\"><div class=\"rbc-card-body\"><div class=\"rbc-hero-body-content\"><h1 class=\"rbc-hero-title\"><span>RBC Avion Concierge: <br>Client FAQ<\/span><\/h1>\n<p><\/p>\n<p class=\"rbc-hero-by-line\"><span>  <\/span><\/p><p class=\"rbc-hero-text\"><span> <\/span><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"rbc-hero-img-wrap undefined\"><\/div><\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-rbcwm-rbc-block rbc-block rbc-block-grey has-block-grey-background-color has-background\"><div class=\"container\"><div class=\"row \"><div class=\"col-lg-12\">\n<div class=\"row justify-content-between no-gutters blockId-7387cc79-fecd-4088-9c12-c84883b44374\">\n<div class=\"wp-block-rbcwm-column col-lg-8\"><div class=\"wrap\">\n<h3 class=\"wp-block-heading\" id=\"h-who-should-i-contact-if-i-need-to-make-a-new-concierge-booking\"><strong>Who should I contact if I need to make a new concierge booking?<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-rbcwm-table\"><table class=\"b-beige table table-striped table-border-horizontal table-border-vertical\"><tbody><tr><td>New booking as of October 1, 2025<\/td><td>Contact RBC Avion Concierge at 1-844-388-2198 or email <a href=\"mailto:contact@rbcavionconcierge.com\">contact@rbcavionconcierge.com<\/a>.<br>24\/7 service via phone &amp; email.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Have an existing booking made prior to October 1, 2025? <\/strong><a href=\"#change-to-existing-concierge-booking\" data-type=\"internal\" data-id=\"#change-to-existing-concierge-booking\">Click here<\/a><a id=\"_msocom_1\"><\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-what-can-i-expect-from-the-rbc-avion-concierge\">What can I expect from the RBC Avion Concierge?<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A single point of contact:<\/strong>&nbsp;A single service offering from the global leader&nbsp;in concierge and lifestyle services who provide access to truly exclusive and premium inventory.<\/li>\n\n\n\n<li><strong>Best-in-class experienced concierges:<\/strong>&nbsp;A personal connection with a concierge specializing in the curation of luxury travel and experiences.<\/li>\n\n\n\n<li><strong>Seamless access to service:<\/strong>&nbsp;The concierge is available by phone or email, 24 hours a day, 7 days week in your preferred language of English, French, Mandarin or Cantonese. All requests are handled through a unified system for easy follow-up and continuity.<\/li>\n\n\n\n<li><strong>Luxury brand alignment:<\/strong>&nbsp;Exclusive access to hard-to-book and VIP experiences, direct partnerships with over 3,500 luxury brands worldwide, and invitation-only events across lifestyle categories (such as sports, fashion shows, intimate concerts). The RBC Avion Concierge is part of a global network of agencies, specializing in luxury and experiential travel and providing access to the top travel programs.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-will-i-have-a-designated-concierge-with-rbc-avion-concierge\"><strong>Will I have a designated concierge with RBC Avion Concierge?<\/strong><\/h4>\n\n\n\n<p>RBC Avion Concierge is designed to provide you with a highly personalized experience.&nbsp; Whenever possible, we will connect you with the same concierge you\u2019ve worked with before, ensuring continuity and familiarity.&nbsp; And because every team member has access to your personalized profile, you\u2019ll&nbsp; receive&nbsp; consistent service tailored to your preferences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-can-i-redeem-avion-rewards-points-with-rbc-avion-concierge\"><strong>Can I redeem Avion Rewards points with RBC Avion Concierge?<\/strong><\/h4>\n\n\n\n<p>Yes, we are pleased to offer points redemption on travel through RBC Avion Concierge! Your concierge will redeem your Avion points for travel at the rates listed below. The transaction will be processed onto your RBC credit card followed by a statement of credit based on the number of points redeemed.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Airfare: 100 Avion points = $1.50 CAD<\/li>\n\n\n\n<li>Business class airfare: 100 points = $2.00 CAD<\/li>\n\n\n\n<li>All other travel: 100 Avion points = $1.00 CAD<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-can-i-make-self-service-bookings-through-avion-rewards-mobile-app-or-avionrewards-com\"><strong>Can I make self-service bookings through Avion Rewards mobile app or avionrewards.com?<\/strong><\/h4>\n\n\n\n<p>Yes. You can continue to make self-service bookings through the Avion Rewards app or <a href=\"https:\/\/www.avionrewards.com\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">avionrewards.com<\/a>.&nbsp; You will have access to the&nbsp;<a href=\"https:\/\/www.avionrewards.com\/travel\/redemptionSchedule.html\" target=\"_blank\" rel=\"noreferrer noopener\">Avion Travel Redemption Schedule<\/a>&nbsp;or redeem for business class fares at 100 Avion points = $2.00 CAD. Bookings through the self-service channels will continue to be serviced through&nbsp;1-877-636-2870. Please note the RBC Avion Concierge&nbsp;team does not have access to self-service bookings and cannot make changes to bookings made through self-service channels.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-what-are-the-hours-of-operation-for-the-rbc-avion-concierge-service\"><strong>What are the hours of operation for the RBC Avion Concierge service?<\/strong><\/h4>\n\n\n\n<p>The RBC Avion Concierge services is available 24\/7.&nbsp; The service is available by phone or email in your preferred language of English, French, Cantonese or Mandarin. In order to guarantee availability in Cantonese or Mandarin, we recommend emailing <a href=\"mailto:contact@rbcavionconcierge.com\">contact@rbcavionconcierge.com<\/a> 24-48 hours in advance to coordinate an appointment. If your inquiry is urgent and a concierge isn\u2019t available live, the RBC Avion Concierge will connect with you using the assistance of a live translation service.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-is-there-an-email-option-to-contact-a-concierge\">Is there an email option to contact a concierge?<\/h4>\n\n\n\n<p>Yes. You can contact an RBC Avion Concierge by emailing <a href=\"mailto:contact@rbcavionconcierge.com\">contact@rbcavionconcierge.com<\/a> or calling 1-844-388-2198.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-who-do-i-call-if-i-am-outside-canada-and-the-u-s\"><strong>Who do I call if I am outside Canada and the U.S.?<\/strong><\/h4>\n\n\n\n<p>If you are outside Canada and the U.S. please call 416-974-5944 and follow the prompts to be connected to the RBC Avion Concierge.<\/p>\n\n\n\n<p>Otherwise, you can call 1-844-388-2198 (from Canada and U.S. only) to connect directly to RBC Avion Concierge.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-can-i-appoint-a-delegate-to-book-on-my-behalf\"><strong>Can I appoint a delegate to book on my behalf?<\/strong><\/h4>\n\n\n\n<div class=\"anchor\" tabindex=\"-1\"><\/div>\n\n\n\n<p>Yes, please contact the concierge directly, or your private banker, to update your profile, at which point the delegate will be able to book on your behalf.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"change-to-existing-concierge-booking\"><strong>Who do I contact if I want to make a change to an existing concierge booking?<\/strong><\/h4>\n\n\n\n<p>For your convenience, any existing bookings made prior to October 1 will continue to be serviced by the corresponding providers.<\/p>\n\n\n\n<p>Please refer to the chart below if you need to amend an existing booking made prior to October 1, 2025:<\/p>\n\n\n\n<figure class=\"wp-block-rbcwm-table\"><table class=\"b-beige table table-striped table-border-horizontal table-border-vertical\"><tbody><tr><td>Existing Travel Booking with Avion Rewards Travel Concierge for Private Banking<\/td><td>For travel bookings made with Avion Rewards Travel Concierge for Private Banking, please email <a href=\"mailto:concierge@pbavionrewards.com\">concierge@pbavionrewards.com<\/a> if you need to make any changes to an existing booking.<br><br>Avion Rewards Travel Concierge <em>for Private Banking<\/em> Hours of Operation:<br>Monday to Friday, 9am \u2013 6pm ET, until February 28, 2026.<br><br><strong>Update: <\/strong>Beginning March 1, 2026, you must reach out by email to <a href=\"mailto:concierge@pbavionrewards.com\">concierge@pbavionrewards.com<\/a> for assistance with existing bookings. <\/td><\/tr><tr><td>Existing lifestyle bookings with RBC Concierge<\/td><td><strong>Update:<\/strong> For restaurant reservations, events, and personal shopping or travel bookings previously made with RBC Concierge, please contact <a href=\"mailto:aftercare@tenconcierge.com\">aftercare@tenconcierge.com<\/a> for assistance with these pre-existing reservations.<br><br>RBC Concierge Hours of Operation:<br>24\/7 via email only<\/td><\/tr><tr><td>Existing Travel Booking with Avion Rewards Travel<\/td><td>For existing travel bookings made through <a href=\"http:\/\/www.avionrewards.com\" data-type=\"link\" data-id=\"www.avionrewards.com\">www.<\/a><a href=\"http:\/\/www.avionrewards.com\" data-type=\"link\" data-id=\"www.avionrewards.com\" target=\"_blank\" rel=\"noreferrer noopener\">www.avionrewards.com <\/a>or the Avion Rewards mobile app, there is no change to your bookings or access through the website or mobile app.&nbsp;<br><br>Use the Avion Rewards app or <a href=\"http:\/\/avionrewards.com\" data-type=\"link\" data-id=\"avionrewards.com\">www.avionrewar<\/a><a href=\"http:\/\/avionrewards.com\" data-type=\"link\" data-id=\"avionrewards.com\" target=\"_blank\" rel=\"noreferrer noopener\">d<\/a><a href=\"http:\/\/avionrewards.com\" data-type=\"link\" data-id=\"avionrewards.com\">s.com<\/a> to make changes.<br><br>Alternatively, you may call&nbsp;1-877-636-2870.<br><br>Hours of operations:<br>Monday to Friday, 7am \u2013 12am ET<br>Saturday and Sunday, 7am \u2013 9pm ET<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"rbc_url_alias":"","footnotes":""},"rbcwm_content_owner":[],"class_list":["post-29707","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v26.8) - 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