{"id":6114,"date":"2023-06-20T04:48:38","date_gmt":"2022-03-15T10:04:04","guid":{"rendered":"https:\/\/www.rbcwealthmanagement.com\/en-ca\/?page_id=6114"},"modified":"2023-11-01T10:44:53","modified_gmt":"2023-11-01T14:44:53","slug":"wmonline-contact-us","status":"publish","type":"page","link":"https:\/\/www.rbcwealthmanagement.com\/en-ca\/dominion-securities\/wmonline-contact-us","title":{"rendered":"Customer Support Centre"},"content":{"rendered":"\n<div class=\"wp-block-rbcwm-hero-block rbc-hero-wm  rbc-hero-overlap rbc-hero-overlap-mobile text-center\"><div class=\"container\"><div class=\"row no-gutters\"><div class=\"col-lg-12\"><div class=\"rbc-card rbc-hero-card rbc-hero\"><div class=\"rbc-card-wrap\"><div class=\"rbc-card-body\"><div class=\"rbc-hero-body-content\"><h1 class=\"rbc-hero-title\"><span>Customer Support Centre<\/span><\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-rbcwm-rbc-block rbc-block rbc-block-grey has-block-grey-background-color has-background\"><div class=\"container\"><div class=\"row \"><div class=\"col-lg-12\">\n<div class=\"row justify-content-between no-gutters blockId-bbcf6bc4-c275-45df-b22d-26e204e73d06\">\n<div class=\"wp-block-rbcwm-column col-lg-8\"><div class=\"wrap\">\n<h4 class=\"wp-block-heading\" id=\"h-rbc-dominion-securities-ds-online-helpdesk\">RBC Dominion Securities (DS) Online Helpdesk<\/h4>\n\n\n\n<p><strong>For assistance with DS Online, please contact our Helpdesk. They are available Monday to Friday, 8 a.m. to 8 p.m. ET.<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-by-phone-email-or-secure-message\">By Phone, Email or Secure Message<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Domestic Clients: 1-888-820-8006 (toll free)<\/li>\n\n\n\n<li>International Clients: 1-416-363-1019<\/li>\n\n\n\n<li><a href=\"mailto:dsonline@rbc.com\">dsonline@rbc.com<\/a><\/li>\n\n\n\n<li>Under Messages select General Inquiries, RBC Dominion Securities from the To: dropdown<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-they-can-help-you-with\">They can help you with<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Technical issues (errors, issues loading pages etc.)<\/li>\n\n\n\n<li>Assistance with navigating the site\/mobile app<\/li>\n\n\n\n<li>Transferring funds (technical issues, inability to transfer funds)<\/li>\n\n\n\n<li>Accessing and viewing eDocuments (within 7 years)<\/li>\n\n\n\n<li>Sending and receiving secure messages<\/li>\n\n\n\n<li>Updating your profile and\/or settings<\/li>\n\n\n\n<li>Creating or editing watchlists<\/li>\n\n\n\n<li>Accessing quotes or other market related information<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-for-inquiries-related-to-the-following-topics-please-contact-your-investment-advisor\">For inquiries related to the following topics, please contact your Investment Advisor<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account administration<\/li>\n\n\n\n<li>Retrieving documents past 7 years<\/li>\n\n\n\n<li>Opening or closing accounts<\/li>\n\n\n\n<li>Account fees<\/li>\n\n\n\n<li>Reversing funds transfers<\/li>\n\n\n\n<li>Performance of your accounts<\/li>\n\n\n\n<li>Questions related to your holdings<\/li>\n\n\n\n<li>Questions related to the asset mix of your accounts<\/li>\n\n\n\n<li>Questions related to your orders<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-rbcwm-rbc-block rbc-block rbc-footer-footnotes rbc-block-small  rbc-block-grey\"><div class=\"container\"><div class=\"row \"><div class=\"col-lg-12\">\n<div class=\"wp-block-group wrap caption row is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-rbcwm-columns container\"><div class=\"row wrap blockId-f762aa26-0dac-45d2-a8c2-23f416ed2683\">\n<div class=\"wp-block-rbcwm-column col-lg-12 wrap\">\n<ul class=\"list-inline wp-block-list\">\n<li>Regulated by:<\/li>\n\n\n\n<li><a href=\"https:\/\/www.cipf.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"96\" class=\"wp-image-2359\" src=\"https:\/\/www.rbcwealthmanagement.com\/en-ca\/wp-content\/uploads\/sites\/5\/2023\/02\/cipf-member-logo-en.png\" style=\"width:80%\" alt=\"\"><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.ciro.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-2361\" style=\"width: 382px;\" src=\"https:\/\/www.rbcwealthmanagement.com\/en-ca\/wp-content\/uploads\/sites\/5\/2023\/02\/ciro-logo-en.png\" alt=\"\"><\/a><\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":77,"featured_media":0,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"rbc_url_alias":"dominion-securities\/wmonline-contact-us","footnotes":""},"rbcwm_content_owner":[],"class_list":["post-6114","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Support Centre - RBC Wealth Management<\/title>\n<meta name=\"description\" content=\"Customer Support Centre RBC Dominion Securities (DS) Online Helpdesk For assistance with DS Online, please contact our Helpdesk. 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