{"id":7041,"date":"2023-08-03T14:39:18","date_gmt":"2023-08-03T18:39:18","guid":{"rendered":"https:\/\/www.rbcwealthmanagement.com\/en-ca\/royal-trust\/executor-help-faqs\/"},"modified":"2023-11-01T10:44:38","modified_gmt":"2023-11-01T14:44:38","slug":"executor-help-faqs","status":"publish","type":"page","link":"https:\/\/www.rbcwealthmanagement.com\/en-ca\/royal-trust\/executor-help-faqs","title":{"rendered":"Sign-in help \/ Aide \u00e0 l&#8217;ouverture de session"},"content":{"rendered":"\n<div id=\"en\" class=\"anchor\" tabindex=\"-1\"><\/div>\n\n\n\n<section class=\"wp-block-rbcwm-rbc-block rbc-block rbc-block-grey has-block-grey-background-color has-background\"><div class=\"container\"><div class=\"row \"><div class=\"col-lg-12\">\n<div class=\"wp-block-rbcwm-columns container\"><div class=\"row blockId-2377b244-cd65-4b02-a70b-73725aa2a480\">\n<div class=\"wp-block-rbcwm-column col-lg-8\">\n<h2 class=\"wp-block-heading\" id=\"en\">Sign-in help<\/h2>\n\n\n\n<p>Access to RBC Royal Trust\u2019s Artie, the executor helper<sup>TM<\/sup>&nbsp;tool is facilitated through a third-party access management vendor called Okta. Your use of this service is subject to the Artie<sup>TM<\/sup>&nbsp;terms and conditions, which can be found&nbsp;<a href=\"https:\/\/artie.rbcwealthmanagement.com\/assets\/pdfs\/ARTIE-TERMS-CONDITIONS-E.PDF\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"link-external\">here<\/a>. Emails regarding Artie account set-up and maintenance will be delivered from &lt;no-reply@artie.rbc.com&gt;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-frequently-asked-questions\">Frequently asked questions<\/h3>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-nbsp-what-should-i-do-if-i-forget-my-username-or-password-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-nbsp-what-should-i-do-if-i-forget-my-username-or-password--content\" data-target=\"q-nbsp-what-should-i-do-if-i-forget-my-username-or-password--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color has-small-font-size\" id=\"h-q-what-should-i-do-if-i-forget-my-username-or-password\" style=\"font-style:normal;font-weight:400\">Q:&nbsp;What should I do if I forget my username or password?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-nbsp-what-should-i-do-if-i-forget-my-username-or-password--content\" aria-labelledby=\"q-nbsp-what-should-i-do-if-i-forget-my-username-or-password-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-ce05656d-78fa-4497-aa79-30d8bb9884bb\"><div class=\"rbc-expandable-content-body\">\n<p style=\"padding-top:var(--wp--preset--spacing--40)\"><strong>A:<\/strong>&nbsp;Your username is the email you used to register for your Artie account and the email where you have been receiving all Artie correspondence. If you have forgotten your password, please contact us at 1-855-833-6511 for assistance. Alternatively, send us a request by&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20Forgot%20Password\">email<\/a>&nbsp;and we will contact you during business hours, Monday to Friday, 9 am to 5 pm EST.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-nbsp-i-m-on-the-sms-authentication-page-but-i-haven-t-received-a-code-to-enter-what-do-i-do-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-nbsp-i-m-on-the-sms-authentication-page-but-i-haven-t-received-a-code-to-enter-what-do-i-do--content\" data-target=\"q-nbsp-i-m-on-the-sms-authentication-page-but-i-haven-t-received-a-code-to-enter-what-do-i-do--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color\" id=\"h-q-i-m-on-the-sms-authentication-page-but-i-haven-t-received-a-code-to-enter-what-do-i-do\" style=\"font-style:normal;font-weight:400\">Q:&nbsp;I\u2019m on the SMS Authentication page, but I haven\u2019t received a code to enter. What do I do?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-nbsp-i-m-on-the-sms-authentication-page-but-i-haven-t-received-a-code-to-enter-what-do-i-do--content\" aria-labelledby=\"q-nbsp-i-m-on-the-sms-authentication-page-but-i-haven-t-received-a-code-to-enter-what-do-i-do-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-ffc97e62-c9ae-4867-ba29-4a454d616c54\"><div class=\"rbc-expandable-content-body\">\n<p><strong>A:<\/strong>&nbsp;Click on the \u2018Send Code\u2019 button to have a verification code sent to your phone number. You can insert that code into the \u2018Enter Code\u2019 field on the same page.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-what-should-i-do-if-i-need-to-update-my-phone-number-for-sms-verification\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-what-should-i-do-if-i-need-to-update-my-phone-number-for-sms-verification-content\" data-target=\"q-what-should-i-do-if-i-need-to-update-my-phone-number-for-sms-verification-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color\" id=\"h-q-what-should-i-do-if-i-need-to-update-my-phone-number-for-sms-verification\" style=\"font-style:normal;font-weight:400\">Q: What should I do if I need to update my phone number for SMS verification<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-what-should-i-do-if-i-need-to-update-my-phone-number-for-sms-verification-content\" aria-labelledby=\"q-what-should-i-do-if-i-need-to-update-my-phone-number-for-sms-verification\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-fef6c757-8121-447d-9f6b-5031b8848bff\"><div class=\"rbc-expandable-content-body\">\n<p><strong>A:<\/strong>&nbsp;Please contact us at 1-855-833-6511 for assistance, or you can&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20SMS%20Phone%20Number%20Reset\">email<\/a>&nbsp;us and we will contact you during business hours, Monday to Friday, 9 am to 5 pm EST.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-what-should-i-do-if-i-enter-my-password-or-sms-verification-code-incorrectly-too-many-times-and-my-account-becomes-locked-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-what-should-i-do-if-i-enter-my-password-or-sms-verification-code-incorrectly-too-many-times-and-my-account-becomes-locked--content\" data-target=\"q-what-should-i-do-if-i-enter-my-password-or-sms-verification-code-incorrectly-too-many-times-and-my-account-becomes-locked--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color\" id=\"h-q-what-should-i-do-if-i-enter-my-password-or-sms-verification-code-incorrectly-too-many-times-and-my-account-becomes-locked\" style=\"font-style:normal;font-weight:400\">Q: What should I do if I enter my password or SMS verification code incorrectly too many times and my account becomes locked?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-what-should-i-do-if-i-enter-my-password-or-sms-verification-code-incorrectly-too-many-times-and-my-account-becomes-locked--content\" aria-labelledby=\"q-what-should-i-do-if-i-enter-my-password-or-sms-verification-code-incorrectly-too-many-times-and-my-account-becomes-locked-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-0ebc0956-c650-4ad1-8ecc-fb5a32f64ec9\"><div class=\"rbc-expandable-content-body\">\n<p><strong>A:<\/strong>&nbsp;Your account can only be unlocked by an administrator. Please contact us at 1-855-833-6511 for assistance, or send your request by&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20Locked%20Account\">email<\/a>&nbsp;and we will contact you during business hours, Monday to Friday, 9 am to 5 pm EST.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-how-can-i-switch-the-language-of-the-sign-in-sign-up-pages-for-artie-between-english-and-french-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-how-can-i-switch-the-language-of-the-sign-in-sign-up-pages-for-artie-between-english-and-french--content\" data-target=\"q-how-can-i-switch-the-language-of-the-sign-in-sign-up-pages-for-artie-between-english-and-french--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color\" id=\"h-q-how-can-i-switch-the-language-of-the-sign-in-sign-up-pages-for-artie-between-english-and-french\" style=\"font-style:normal;font-weight:400\">Q: How can I switch the language of the sign-in\/sign-up pages for Artie between English and French?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-how-can-i-switch-the-language-of-the-sign-in-sign-up-pages-for-artie-between-english-and-french--content\" aria-labelledby=\"q-how-can-i-switch-the-language-of-the-sign-in-sign-up-pages-for-artie-between-english-and-french-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-29a17286-7197-47e7-bb9a-0a1a8b3562aa\"><div class=\"rbc-expandable-content-body\">\n<p><strong>A:<\/strong>&nbsp;The sign-in\/sign-up pages of Artie will display in the language of your operating system, or local browser if your browser language is set to a different setting than your operating system. To switch between English or French, change your browser language setting.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--70)\">Need additional help?<\/h3>\n\n\n\n<p>If you require support for a scenario not covered above, you can contact us at 1-855-833-6511 for assistance. Alternatively, you can send your request by&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20Sign%20In%20Help\">email<\/a>&nbsp;and we will contact you during business hours, Monday to Friday, 9 am to 5 pm EST.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Report a security issue<\/h3>\n\n\n\n<p>If any action is taken on your account that has not been initiated by yourself or if there is any unauthorized access to the services, please contact us at 1-855-833-6511 for assistance, or send us a notification by&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20Security%20Issue\">email<\/a>&nbsp;with details and we will contact you during business hours, Monday to Friday, 9 am to 5 pm EST.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-rbcwm-column col-lg-4\">\n<p><a href=\"https:\/\/artie.rbcwealthmanagement.com\/?_gl=1*1rzo613*_ga*MTE5Njg3NTg4My4xNjY1MDg1ODA1*_ga_B090R41779*MTY5MTA4NzM2OS45OC4xLjE2OTEwODc4MTcuMC4wLjA.\"><span class=\"rbc-icon-img fal fa-angle-left\"><\/span> Back to sign-in page<\/a><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70)\"\/>\n\n\n\n<div id=\"fr\" class=\"anchor\" tabindex=\"-1\"><\/div>\n\n\n\n<div class=\"wp-block-rbcwm-columns container\"><div class=\"row blockId-95679ccf-b1cd-49b5-8426-0ea0ed33a0dc\">\n<div class=\"wp-block-rbcwm-column col-lg-8\">\n<h2 class=\"wp-block-heading\">Aide \u00e0 l&#8217;ouverture de session<\/h2>\n\n\n\n<p>L&#8217;acc\u00e8s \u00e0 l&#8217;outil Artie, votre assistant liquidateur<sup>MC<\/sup>&nbsp;de RBC Trust Royal est facilit\u00e9 par un fournisseur tiers de gestion des acc\u00e8s appel\u00e9 Okta. Votre utilisation de ce service est soumise aux conditions g\u00e9n\u00e9rales d&#8217;Artie<sup>MC<\/sup>, qui peuvent \u00eatre consult\u00e9es&nbsp;<a href=\"https:\/\/artie.rbcwealthmanagement.com\/assets\/pdfs\/ARTIE-TERMS-CONDITIONS-F.PDF\" class=\"link-external\" target=\"_blank\" rel=\"noreferrer noopener\">ici&nbsp;<\/a>. Les courriels concernant la configuration et la maintenance du compte Artie seront envoy\u00e9s par &lt;no-reply@artie.rbc.com&gt;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-questions-frequemment-posees\">Questions fr\u00e9quemment pos\u00e9es<\/h3>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-nbsp-que-dois-je-faire-si-j-oublie-mon-nom-d-utilisateur-ou-mon-mot-de-passe-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-nbsp-que-dois-je-faire-si-j-oublie-mon-nom-d-utilisateur-ou-mon-mot-de-passe--content\" data-target=\"q-nbsp-que-dois-je-faire-si-j-oublie-mon-nom-d-utilisateur-ou-mon-mot-de-passe--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color has-small-font-size\" id=\"h-q-que-dois-je-faire-si-j-oublie-mon-nom-d-utilisateur-ou-mon-mot-de-passe\" style=\"font-style:normal;font-weight:400\">Q:&nbsp;Que dois-je faire si j&#8217;oublie mon nom d&#8217;utilisateur ou mon mot de passe ?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-nbsp-que-dois-je-faire-si-j-oublie-mon-nom-d-utilisateur-ou-mon-mot-de-passe--content\" aria-labelledby=\"q-nbsp-que-dois-je-faire-si-j-oublie-mon-nom-d-utilisateur-ou-mon-mot-de-passe-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-b6f51202-ef0c-4631-8ffe-6c45cdaec549\"><div class=\"rbc-expandable-content-body\">\n<p style=\"padding-top:var(--wp--preset--spacing--40)\"><strong>R :<\/strong>&nbsp;Votre nom d&#8217;utilisateur est le courriel que vous avez utilis\u00e9 pour vous inscrire \u00e0 votre compte Artie et le courriel o\u00f9 vous avez re\u00e7u toute la correspondance Artie.&nbsp; Si vous avez oubli\u00e9 votre mot de passe, veuillez nous contacter au 1-855-833-6511 pour obtenir de l&#8217;aide. Vous pouvez \u00e9galement nous envoyer une demande par&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20mot%20de%20passe%20oubli%C3%A9\">courriel<\/a>&nbsp;et nous vous contacterons pendant les heures de bureau, du lundi au vendredi, de 9 h \u00e0 17 h (HNE).<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-nbsp-je-suis-sur-la-page-d-authentification-par-sms-mais-je-n-ai-pas-re-u-de-code-saisir-que-dois-je-faire-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-nbsp-je-suis-sur-la-page-d-authentification-par-sms-mais-je-n-ai-pas-re-u-de-code-saisir-que-dois-je-faire--content\" data-target=\"q-nbsp-je-suis-sur-la-page-d-authentification-par-sms-mais-je-n-ai-pas-re-u-de-code-saisir-que-dois-je-faire--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color has-small-font-size\" id=\"h-q-je-suis-sur-la-page-d-authentification-par-sms-mais-je-n-ai-pas-recu-de-code-a-saisir-que-dois-je-faire\" style=\"font-style:normal;font-weight:400\">Q:&nbsp;Je suis sur la page d&#8217;authentification par SMS, mais je n&#8217;ai pas re\u00e7u de code \u00e0 saisir. Que dois-je faire ?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-nbsp-je-suis-sur-la-page-d-authentification-par-sms-mais-je-n-ai-pas-re-u-de-code-saisir-que-dois-je-faire--content\" aria-labelledby=\"q-nbsp-je-suis-sur-la-page-d-authentification-par-sms-mais-je-n-ai-pas-re-u-de-code-saisir-que-dois-je-faire-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-dd25dcb6-6795-46a5-812a-fda2abfbd205\"><div class=\"rbc-expandable-content-body\">\n<p style=\"padding-top:var(--wp--preset--spacing--40)\"><strong>R :<\/strong>&nbsp;Cliquez sur le bouton &#8220;Envoyer le code&#8221; pour qu&#8217;un code de v\u00e9rification soit envoy\u00e9 \u00e0 votre num\u00e9ro de t\u00e9l\u00e9phone. Vous pouvez ins\u00e9rer ce code dans le champ &#8220;Saisissez le code&#8221; sur la m\u00eame page.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-nbsp-que-dois-je-faire-si-j-ai-besoin-de-mettre-jour-mon-num-ro-de-t-l-phone-pour-la-v-rification-par-sms-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-nbsp-que-dois-je-faire-si-j-ai-besoin-de-mettre-jour-mon-num-ro-de-t-l-phone-pour-la-v-rification-par-sms--content\" data-target=\"q-nbsp-que-dois-je-faire-si-j-ai-besoin-de-mettre-jour-mon-num-ro-de-t-l-phone-pour-la-v-rification-par-sms--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color has-small-font-size\" id=\"h-q-que-dois-je-faire-si-j-ai-besoin-de-mettre-a-jour-mon-numero-de-telephone-pour-la-verification-par-sms\" style=\"font-style:normal;font-weight:400\">Q:&nbsp;Que dois-je faire si j&#8217;ai besoin de mettre \u00e0 jour mon num\u00e9ro de t\u00e9l\u00e9phone pour la v\u00e9rification par SMS ?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-nbsp-que-dois-je-faire-si-j-ai-besoin-de-mettre-jour-mon-num-ro-de-t-l-phone-pour-la-v-rification-par-sms--content\" aria-labelledby=\"q-nbsp-que-dois-je-faire-si-j-ai-besoin-de-mettre-jour-mon-num-ro-de-t-l-phone-pour-la-v-rification-par-sms-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-da93f8b6-ee95-49ac-bc53-7685e9e36f40\"><div class=\"rbc-expandable-content-body\">\n<p style=\"padding-top:var(--wp--preset--spacing--40)\"><strong>R :<\/strong>&nbsp;Veuillez nous contacter au 1-855-833-6511 pour obtenir de l&#8217;aide, ou vous pouvez nous envoyer un&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20-%20aide%20%C3%A0%20l%27ouverture%20de%20session\">courriel<\/a>&nbsp;et nous vous contacterons pendant les heures de bureau, du lundi au vendredi, de 9 h \u00e0 17 h (HNE).<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-nbsp-que-dois-je-faire-si-je-me-trompe-trop-souvent-dans-mon-mot-de-passe-ou-mon-code-de-v-rification-par-sms-et-que-mon-compte-est-verrouill-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-nbsp-que-dois-je-faire-si-je-me-trompe-trop-souvent-dans-mon-mot-de-passe-ou-mon-code-de-v-rification-par-sms-et-que-mon-compte-est-verrouill--content\" data-target=\"q-nbsp-que-dois-je-faire-si-je-me-trompe-trop-souvent-dans-mon-mot-de-passe-ou-mon-code-de-v-rification-par-sms-et-que-mon-compte-est-verrouill--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color has-small-font-size\" id=\"h-q-que-dois-je-faire-si-je-me-trompe-trop-souvent-dans-mon-mot-de-passe-ou-mon-code-de-verification-par-sms-et-que-mon-compte-est-verrouille\" style=\"font-style:normal;font-weight:400\">Q:&nbsp;Que dois-je faire si je me trompe trop souvent dans mon mot de passe ou mon code de v\u00e9rification par SMS et que mon compte est verrouill\u00e9 ?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-nbsp-que-dois-je-faire-si-je-me-trompe-trop-souvent-dans-mon-mot-de-passe-ou-mon-code-de-v-rification-par-sms-et-que-mon-compte-est-verrouill--content\" aria-labelledby=\"q-nbsp-que-dois-je-faire-si-je-me-trompe-trop-souvent-dans-mon-mot-de-passe-ou-mon-code-de-v-rification-par-sms-et-que-mon-compte-est-verrouill-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-2b5ef47c-5594-491c-a134-368ff7c4b4a6\"><div class=\"rbc-expandable-content-body\">\n<p style=\"padding-top:var(--wp--preset--spacing--40)\"><strong>R :<\/strong>&nbsp;Votre compte ne peut \u00eatre d\u00e9verrouill\u00e9 que par un administrateur. Veuillez nous contacter au 1-855-833-6511 pour obtenir de l&#8217;aide, ou envoyez votre demande par&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20-%20aide%20%C3%A0%20l%27ouverture%20de%20session\">courriel<\/a>&nbsp;et nous vous contacterons pendant les heures de bureau, du lundi au vendredi, de 9 h \u00e0 17 h (HNE).<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"q-nbsp-comment-puis-je-changer-la-langue-des-pages-de-connexion-d-inscription-d-artie-entre-l-anglais-et-le-fran-ais-\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"q-nbsp-comment-puis-je-changer-la-langue-des-pages-de-connexion-d-inscription-d-artie-entre-l-anglais-et-le-fran-ais--content\" data-target=\"q-nbsp-comment-puis-je-changer-la-langue-des-pages-de-connexion-d-inscription-d-artie-entre-l-anglais-et-le-fran-ais--content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h4 class=\"wp-block-heading h6 has-theme-color has-text-color has-small-font-size\" id=\"h-q-comment-puis-je-changer-la-langue-des-pages-de-connexion-d-inscription-d-artie-entre-l-anglais-et-le-francais\" style=\"font-style:normal;font-weight:400\">Q:&nbsp;Comment puis-je changer la langue des pages de connexion\/d&#8217;inscription d&#8217;Artie entre l&#8217;anglais et le fran\u00e7ais ?<\/h4>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"q-nbsp-comment-puis-je-changer-la-langue-des-pages-de-connexion-d-inscription-d-artie-entre-l-anglais-et-le-fran-ais--content\" aria-labelledby=\"q-nbsp-comment-puis-je-changer-la-langue-des-pages-de-connexion-d-inscription-d-artie-entre-l-anglais-et-le-fran-ais-\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-1b7aacde-1681-4264-ac66-825b00de875e\"><div class=\"rbc-expandable-content-body\">\n<p style=\"padding-top:var(--wp--preset--spacing--40)\"><strong>R :<\/strong>&nbsp;&nbsp;Les pages de connexion\/inscription d&#8217;Artie s&#8217;affichent dans la langue de votre syst\u00e8me d&#8217;exploitation, ou dans la langue de votre navigateur local si la langue de ce dernier est diff\u00e9rente de celle de votre syst\u00e8me d&#8217;exploitation. Pour passer de l&#8217;anglais au fran\u00e7ais, modifiez les param\u00e8tres de langue de votre navigateur.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--70)\">Besoin d&#8217;une aide suppl\u00e9mentaire ?<\/h3>\n\n\n\n<p>Si vous avez besoin d&#8217;aide pour un sc\u00e9nario non couvert ci-dessus, vous pouvez nous contacter au 1-855-833-6511 pour obtenir de l&#8217;aide. Vous pouvez \u00e9galement envoyer votre demande par&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20-%20aide%20%C3%A0%20l%27ouverture%20de%20session\">courriel<\/a>&nbsp;et nous vous contacterons pendant les heures de bureau, du lundi au vendredi, de 9 h \u00e0 17 h, (HNE).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Signaler un probl\u00e8me de s\u00e9curit\u00e9<\/h3>\n\n\n\n<p>Si une action est effectu\u00e9e sur votre compte qui n&#8217;a pas \u00e9t\u00e9 initi\u00e9e par vous-m\u00eame ou s&#8217;il y a un acc\u00e8s non autoris\u00e9 aux services, veuillez nous contacter au 1-855-833-6511 pour obtenir de l&#8217;aide, ou envoyez-nous une notification par&nbsp;<a href=\"mailto:rbctru@rbc.com?subject=Artie%20-%20aide%20%C3%A0%20l%27ouverture%20de%20session\">courriel<\/a>&nbsp;avec les d\u00e9tails et nous vous contacterons pendant les heures de bureau, du lundi au vendredi, de 9 h \u00e0 17 h (HNE).<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-rbcwm-column col-lg-4\">\n<p><a href=\"https:\/\/artie.rbcwealthmanagement.com\/?_gl=1*scghzz*_ga*MTE5Njg3NTg4My4xNjY1MDg1ODA1*_ga_B090R41779*MTY5MTE2NDY4Ni4xMDEuMS4xNjkxMTY1MTMzLjAuMC4w\" data-type=\"URL\" data-id=\"https:\/\/artie.rbcwealthmanagement.com\/?_gl=1*scghzz*_ga*MTE5Njg3NTg4My4xNjY1MDg1ODA1*_ga_B090R41779*MTY5MTE2NDY4Ni4xMDEuMS4xNjkxMTY1MTMzLjAuMC4w\"><span class=\"rbc-icon-img fal fa-angle-left\"><\/span> Retour \u00e0 la page d&#8217;ouverture de session<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":0,"parent":21,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/simple-header.php","meta":{"_acf_changed":false,"editor_notices":[],"rbc_url_alias":"royal-trust\/executor-help-faqs","footnotes":""},"rbcwm_content_owner":[],"class_list":["post-7041","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v26.8) - 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