{"id":3989,"date":"2026-05-14T16:44:25","date_gmt":"2026-05-14T16:44:25","guid":{"rendered":"https:\/\/www.rbcwealthmanagement.com\/en-ie\/complaints-procedure"},"modified":"2026-05-25T20:10:43","modified_gmt":"2026-05-25T20:10:43","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.rbcwealthmanagement.com\/en-ie\/complaints-procedure","title":{"rendered":"Complaints procedure"},"content":{"rendered":"\n<div class=\"wp-block-rbcwm-hero-block rbc-hero-wm  rbc-hero-overlap rbc-hero-overlap-mobile rbc-hero-2em8z916p hide-mobile-energy-lines\"><style>\n\t\t.rbc-hero-2em8z916p.is-style-rbc-hero-gradient::before {\n\t\t\tbackground: linear-gradient(90deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-2em8z916p.is-style-rbc-hero-gradient.rbc-hero-has-image-bleed::before {\n\t\t\tbackground: linear-gradient(90deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-2em8z916p.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom::before {\n\t\t\tbackground: linear-gradient(180deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-2em8z916p .rbc-hero-energy-lines.rbc-hero-energy-lines-left {\n\t\t\ttransform: scaleX(-1);\n\t\t}\n\n\t\t@media (max-width: 991px) {\n\t\t\t.rbc-hero-2em8z916p.is-style-rbc-hero-gradient::before,\n\t\t\t.rbc-hero-2em8z916p.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom::before,\n\t\t\t.rbc-hero-2em8z916p.is-style-rbc-hero-gradient.rbc-hero-has-image-bleed::before {\n\t\t\t\tbackground: none;\n\t\t\t}\n\n\t\t\t.rbc-hero-2em8z916p.rbc-hero-has-image-full.hide-mobile-energy-lines .rbc-hero-energy-lines {\n\t\t\t\tdisplay: none;\n\t\t\t}\n\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-2em8z916p.is-style-rbc-hero-gradient .rbc-hero-img-wrap::after {\n\t\t\t\tbackground: linear-gradient( 0deg, #023169 0%, rgba(94, 120, 131, 0) 25% );\n\t\t\t}\n\t\t\t\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-2em8z916p.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom .rbc-hero-img-wrap::before,\n            .wp-block-rbcwm-hero-block.rbc-hero-2em8z916p.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom .container .rbc-hero-img-wrap::before {\n\t\t\t\tbackground: linear-gradient( 180deg, #023169 0%, rgba( 94, 120, 131, 0 ) 25% );\n\t\t\t}\n\t\t\t\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-2em8z916p.is-style-rbc-hero-gradient .rbc-hero-card {\n\t\t\t\tbackground: #023169;\n\t\t\t}\n\t\t}\n\t<\/style><div class=\"container\"><div class=\"row no-gutters\"><div class=\"col-lg-12 rbc-hero-card-content\"><div class=\"rbc-card rbc-hero-card rbc-hero has-content\"><div class=\"rbc-card-wrap\"><div class=\"rbc-card-body\"><div class=\"rbc-hero-body-content\"><h1 class=\"rbc-hero-title\"><span>Complaints procedure<\/span><\/h1><div class=\"rbc-hero-breadcrumb link-chev-left\"><div class=\"rbc-icon mr-half\"><i aria-hidden=\"true\" role=\"img\" class=\"rbc-icon-img fal fa-angle-left\" style=\"color:#006ac3\"><\/i><\/div><span style=\"color:#006ac3\"><a href=\"https:\/\/www.rbcwealthmanagement.com\/en-uk\/\" data-type=\"page\" data-id=\"316\">Home<\/a><\/span><\/div><hr class=\"rbc-hero-hr hr-mini bdr-accent\"\/><\/div><\/div><\/div><\/div><\/div><div class=\"rbc-hero-img-wrap undefined\"><\/div><\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-rbcwm-rbc-block rbc-block has-white-background-color has-background\"><div class=\"container\"><div class=\"row \"><div class=\"col-lg-8\">\n<div class=\"row justify-content-between no-gutters blockId-2872b8e1-17c7-4bc6-b99d-18df69a753ec\">\n<div class=\"wp-block-rbcwm-column col-md-8 col-lg-12\"><div class=\"wrap\">\n<p>At RBC Wealth Management, we believe that open and honest communication can benefit us all, whether it\u2019s to answer a question, solve a problem or share a success story. We value your feedback and use it continuously to improve the quality of the solutions we provide.<\/p>\n\n\n\n<p>It is important for us to know when you have a problem so that we can work to resolve it so, if for any reason, you are not entirely satisfied with any aspect of our service, please contact your usual contact.&nbsp; You may complain to us by letter, telephone, email or in person.&nbsp;&nbsp; You can write to us at:<\/p>\n\n\n\n<p>Head of Client Complaints<\/p>\n\n\n\n<p>RBC Europe Limited<\/p>\n\n\n\n<p>100 Bishopsgate<\/p>\n\n\n\n<p>London<\/p>\n\n\n\n<p>EC2N 4AA<\/p>\n\n\n\n<p>Telephone&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 020 7248 4400<\/p>\n\n\n\n<p>You can email us at: <a href=\"mailto:clientcomplaints@rbc.com\" class=\"link-email\">clientcomplaints@rbc.com<\/a>.<\/p>\n\n\n\n<p><strong>Complaints procedure<\/strong><\/p>\n\n\n\n<p>Any expression of dissatisfaction, from or on behalf of any client, irrespective of whether it is made verbally or in writing is treated as a complaint. Once we have received your complaint, we will try to resolve it immediately, but we may need to carry out an internal investigation. We will send an acknowledgement to you within five working days to confirm that we are dealing with your complaint. Any investigation will be conducted with impartiality and undertaken in a competent and diligent manner. We shall advise you of the expected timeframe to resolve your complaint. We will keep you informed of the progress we are making as our enquiries continue. To help us resolve your complaint as swiftly as possible, please provide us with the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name, address and account number;<\/li>\n\n\n\n<li>A clear outline of your complaint;<\/li>\n\n\n\n<li>Copies of any supporting documents concerning your complaint, paying special attention to the dates of occurrence;<\/li>\n\n\n\n<li>Details of what you would like us to do to rectify the situation;<\/li>\n\n\n\n<li>A telephone number and email address where we can contact you.<\/li>\n<\/ul>\n\n\n\n<p>All complaints are managed by the Client Complaints Team, based in the UK, who are part of the RBC Brewin Dolphin Group. Once we have received your complaint, we will acknowledge it in writing. We will also advise you of the individual\u2019s name who will be investigating, and managing, your complaint. As part of the complaints process, the RBC Brewin Dolphin Ireland Head of Compliance will be notified of your complaint. Please be assured that all responses are reviewed by members of the RBC Brewin Dolphin Ireland Compliance team to ensure that local compliance standards are met.<\/p>\n\n\n\n<p><strong>Resolution of your complaint<\/strong><\/p>\n\n\n\n<p>When all appropriate enquiries and investigations in respect of your complaint have been completed, we will write to you with the outcome of our review. We will also specify any action that we are proposing to take, or have already taken, to remedy the situation. We will aim to send this final response as soon as possible, which will normally be within eight weeks of receipt of your complaint. If we are unable to do so, we will send you a written update to explain and to provide you with a revised timeframe for concluding the matter.<\/p>\n\n\n\n<p><strong>If you are still not satisfied<\/strong><\/p>\n\n\n\n<p>We aim to resolve any concerns that you raise with us, but if you are not satisfied with our final response, or the manner in which the complaint has been handled, you can refer your complaint to:<\/p>\n\n\n\n<p><strong>RBC Client Complaints Appeal Office<\/strong><\/p>\n\n\n\n<p>RBC has a Client Complaints Appeal Office (CCAO) dedicated to addressing appealed complaints within RBC. If you are dissatisfied with the outcome of our review once the final response has been issued, you may appeal it by forwarding your concerns to the CCAO. If you ask the RBC CCAO to review your complaint, we may share with them details of your relationship with RBC, which will include personal information, details of your finances, investments and any other information considered relevant to the complaint. If you choose to refer your complaint to CCAO, it will&nbsp;<strong>not<\/strong>&nbsp;issue new referral rights to the Financial Ombudsman Service.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"rbc_url_alias":"","footnotes":""},"rbcwm_content_owner":[],"class_list":["post-3989","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Complaints procedure &#8211; RBC Wealth Management Ireland<\/title>\n<meta name=\"description\" content=\"Complaints procedureHome At RBC Wealth Management, we believe that open and honest communication can benefit us all, whether it\u2019s to answer a question,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.rbcwealthmanagement.com\/en-ie\/complaints-procedure\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints procedure &#8211; 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