{"id":5945,"date":"2023-06-28T13:04:01","date_gmt":"2023-06-05T10:25:09","guid":{"rendered":"https:\/\/www.rbcwealthmanagement.com\/en-us\/?page_id=5945"},"modified":"2025-06-17T15:29:24","modified_gmt":"2025-06-17T19:29:24","slug":"client-support","status":"publish","type":"page","link":"https:\/\/www.rbcwealthmanagement.com\/en-us\/client-support","title":{"rendered":"Client support"},"content":{"rendered":"\n<div class=\"wp-block-rbcwm-hero-block rbc-hero-wm  rbc-hero-overlap rbc-hero-overlap-mobile rbc-hero-0ncbcaarg hide-mobile-energy-lines\"><style>\n\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient::before {\n\t\t\tbackground: linear-gradient(90deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bleed::before {\n\t\t\tbackground: linear-gradient(90deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom::before {\n\t\t\tbackground: linear-gradient(180deg, #023169 20%, rgba(94, 120, 131, 0) 60%);\n\t\t}\n\n\t\t.rbc-hero-0ncbcaarg .rbc-hero-energy-lines.rbc-hero-energy-lines-left {\n\t\t\ttransform: scaleX(-1);\n\t\t}\n\n\t\t@media (max-width: 991px) {\n\t\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient::before,\n\t\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom::before,\n\t\t\t.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bleed::before {\n\t\t\t\tbackground: none;\n\t\t\t}\n\n\t\t\t.rbc-hero-0ncbcaarg.rbc-hero-has-image-full.hide-mobile-energy-lines .rbc-hero-energy-lines {\n\t\t\t\tdisplay: none;\n\t\t\t}\n\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient .rbc-hero-img-wrap::after {\n\t\t\t\tbackground: linear-gradient( 0deg, #023169 0%, rgba(94, 120, 131, 0) 25% );\n\t\t\t}\n\t\t\t\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom .rbc-hero-img-wrap::before,\n            .wp-block-rbcwm-hero-block.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient.rbc-hero-has-image-bottom .container .rbc-hero-img-wrap::before {\n\t\t\t\tbackground: linear-gradient( 180deg, #023169 0%, rgba( 94, 120, 131, 0 ) 25% );\n\t\t\t}\n\t\t\t\n\t\t\t.wp-block-rbcwm-hero-block.rbc-hero-0ncbcaarg.is-style-rbc-hero-gradient .rbc-hero-card {\n\t\t\t\tbackground: #023169;\n\t\t\t}\n\t\t}\n\t<\/style><div class=\"container\"><div class=\"row no-gutters\"><div class=\"col-lg-12 rbc-hero-card-content\"><div class=\"rbc-card rbc-hero-card rbc-hero has-content\"><div class=\"rbc-card-wrap\"><div class=\"rbc-card-body\"><div class=\"rbc-hero-body-content\"><h1 class=\"rbc-hero-title\"><span>Client support<\/span><\/h1>\n<p><\/p>\n<p class=\"rbc-hero-by-line\"><span>  <\/span><\/p><p class=\"rbc-hero-text\"><span> <\/span><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"rbc-hero-img-wrap col-lg-5 order-2 order-lg-1\"><\/div><\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-rbcwm-rbc-block rbc-block rbc-block-grey has-block-grey-background-color has-background\"><div class=\"container\"><div class=\"row \"><div class=\"col-lg-12\">\n<div class=\"row justify-content-between no-gutters blockId-20238b90-1e2e-4de3-a420-78cc73c14888\">\n<div class=\"wp-block-rbcwm-column col-lg-12\"><div class=\"wrap\">\n<div class=\"row justify-content-between wrap blockId-0c177e11-b770-40f7-98f5-5e770d9dbe7a\">\n<div class=\"wp-block-rbcwm-column col-lg-7\">\n<h2 class=\"wp-block-heading\">Online account access: RBC Wealth Management Online<\/h2>\n\n\n\n<p>Refer to this online support page for quick answers to your Wealth Management Online needs. For additional support with your portfolio, monthly statements, investment planning and administrative needs, contact your financial advisor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">User ID &amp; Password<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Password<\/h4>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"i-forgot-my-password\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"i-forgot-my-password-content\" data-target=\"i-forgot-my-password-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-i-forgot-my-password\">I forgot my password. <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"i-forgot-my-password-content\" aria-labelledby=\"i-forgot-my-password\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-60d23940-e5ed-4ff7-9a9b-ad62ff8ee7e9\"><div class=\"rbc-expandable-content-body\">\n<ul class=\"wp-block-list\">\n<li>You can reset your password by&nbsp;<a href=\"https:\/\/secure.rbcwm-usa.com\/user\/reset-password\" class=\"link-external\" target=\"_blank\" rel=\"noreferrer noopener\">completing the Forgot Password process&nbsp;<\/a>. To verify your identity, please enter the personal information you supplied when you registered your user ID. After the information is confirmed, you will be prompted to create a new password.<\/li>\n\n\n\n<li>Passwords are case sensitive and may include numbers and special characters.<\/li>\n\n\n\n<li>Check to see if your CAPS LOCK button is on.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"can-i-change-my-password\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-i-change-my-password-content\" data-target=\"can-i-change-my-password-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h3 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-i-change-my-password\">Can I change my password?  <\/h3>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-i-change-my-password-content\" aria-labelledby=\"can-i-change-my-password\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-33a32595-e478-4345-9118-1da185039d48\"><div class=\"rbc-expandable-content-body\">\n<p>You can change your password at any time by completing the following steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Settings -&gt; Security -&gt; Change password.<\/li>\n\n\n\n<li>Type your old password.<\/li>\n\n\n\n<li>Type your new password.<\/li>\n\n\n\n<li>Type your new password again to confirm it.<\/li>\n\n\n\n<li>Choose \u201cSubmit.\u201d<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"can-i-save-my-password-for-return-visits\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-i-save-my-password-for-return-visits-content\" data-target=\"can-i-save-my-password-for-return-visits-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h3 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-i-save-my-password-for-return-visits\">Can I save my password for return visits?  <\/h3>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-i-save-my-password-for-return-visits-content\" aria-labelledby=\"can-i-save-my-password-for-return-visits\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-565ea611-679e-446f-8b58-f564b92adeb2\"><div class=\"rbc-expandable-content-body\">\n<p>No. For security reasons, the website does not save your password.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">User ID<\/h4>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"i-forgot-my-user-id\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"i-forgot-my-user-id-content\" data-target=\"i-forgot-my-user-id-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h3 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-i-forgot-my-user-id\">I forgot my user ID.  <\/h3>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"i-forgot-my-user-id-content\" aria-labelledby=\"i-forgot-my-user-id\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-8a92dabd-01a5-49e0-a5fb-927a0e676695\"><div class=\"rbc-expandable-content-body\">\n<p>Your user ID identifies you to the website and determines which accounts display. You created this user ID when you registered. If you forget your user ID,&nbsp;<a href=\"https:\/\/secure.rbcwm-usa.com\/user\/recover-user-id\" class=\"link-external\" target=\"_blank\" rel=\"noreferrer noopener\">complete the Forgot User ID process&nbsp;<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"can-i-change-my-user-id\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-i-change-my-user-id-content\" data-target=\"can-i-change-my-user-id-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-i-change-my-user-id\">Can I change my user ID?  <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-i-change-my-user-id-content\" aria-labelledby=\"can-i-change-my-user-id\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-1289a881-e0a4-4200-825e-04b8649d1dbb\"><div class=\"rbc-expandable-content-body\">\n<p>No. For security reasons, the user ID you created during registration cannot be changed. You can, however, register a new user ID and cancel your previous one.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"is-my-user-id-disabled\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"is-my-user-id-disabled-content\" data-target=\"is-my-user-id-disabled-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-is-my-user-id-disabled\">Is my user ID disabled?  <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"is-my-user-id-disabled-content\" aria-labelledby=\"is-my-user-id-disabled\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-6d80b243-0713-4f69-9131-44c098b07939\"><div class=\"rbc-expandable-content-body\">\n<p>Your user ID is automatically disabled after four incorrect sign-in attempts.<\/p>\n\n\n\n<p>To re-activate your user ID&nbsp;<a href=\"https:\/\/secure.rbcwm-usa.com\/user\/reset-password\" class=\"link-external\" target=\"_blank\" rel=\"noreferrer noopener\">complete the Forgot Password process<\/a>&nbsp;or call Client Support Services, toll-free at&nbsp;<a href=\"tel:1-800-933-9946\">1-800-933-9946<\/a>, weekdays from 8:00 a.m. to 10:00 p.m. ET and Saturdays from 10:00 a.m. to 6:00 p.m. ET. After verifying your identity, Client Support Services will unlock your user ID and restore your service.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Registration<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"who-is-eligible-to-register-for-rbc-wealth-management-online\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"who-is-eligible-to-register-for-rbc-wealth-management-online-content\" data-target=\"who-is-eligible-to-register-for-rbc-wealth-management-online-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-who-is-eligible-to-register-for-rbc-wealth-management-online\">Who is eligible to register for RBC Wealth Management Online? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"who-is-eligible-to-register-for-rbc-wealth-management-online-content\" aria-labelledby=\"who-is-eligible-to-register-for-rbc-wealth-management-online\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-3e881039-c0a1-488e-91fc-d8a94c0502e8\"><div class=\"rbc-expandable-content-body\">\n<p>Current clients of RBC Wealth Management \u2013 U.S. are eligible to register for online access.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"is-there-a-fee-for-online-account-access\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"is-there-a-fee-for-online-account-access-content\" data-target=\"is-there-a-fee-for-online-account-access-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-is-there-a-fee-for-online-account-access\">Is there a fee for online account access? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"is-there-a-fee-for-online-account-access-content\" aria-labelledby=\"is-there-a-fee-for-online-account-access\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-bfe1b78f-3229-401f-adaf-e2a43b5da337\"><div class=\"rbc-expandable-content-body\">\n<p>No.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"can-i-register-to-view-all-of-my-investment-accounts\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-i-register-to-view-all-of-my-investment-accounts-content\" data-target=\"can-i-register-to-view-all-of-my-investment-accounts-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-i-register-to-view-all-of-my-investment-accounts\">Can I register to view all of my investment accounts? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-i-register-to-view-all-of-my-investment-accounts-content\" aria-labelledby=\"can-i-register-to-view-all-of-my-investment-accounts\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-e932652d-4fe2-4e98-9cc5-82ee29b0da83\"><div class=\"rbc-expandable-content-body\">\n<p>You can view up to 100 accounts for each user ID you establish.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"can-i-register-to-view-my-accounts-if-i-live-outside-the-united-states\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-i-register-to-view-my-accounts-if-i-live-outside-the-united-states-content\" data-target=\"can-i-register-to-view-my-accounts-if-i-live-outside-the-united-states-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-i-register-to-view-my-accounts-if-i-live-outside-the-united-states\">Can I register to view my accounts if I live outside the United States? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-i-register-to-view-my-accounts-if-i-live-outside-the-united-states-content\" aria-labelledby=\"can-i-register-to-view-my-accounts-if-i-live-outside-the-united-states\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-24e2115d-de02-48a1-94e0-c230dcae75fd\"><div class=\"rbc-expandable-content-body\">\n<p>Yes, however online access is intended to provide information and documents in compliance with applicable United States laws and regulations.<\/p>\n\n\n\n<p>For non-U.S. residents or citizens, RBC Capital Markets, LLC might not be licensed in your jurisdiction, and the contents of this website are not a solicitation or advertisement in your jurisdiction.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"can-a-minor-register-for-my-online-access-to-view-a-custodial-account-in-his-or-her-name\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-a-minor-register-for-my-online-access-to-view-a-custodial-account-in-his-or-her-name-content\" data-target=\"can-a-minor-register-for-my-online-access-to-view-a-custodial-account-in-his-or-her-name-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-a-minor-register-for-my-online-access-to-view-a-custodial-account-in-his-or-her-name\">Can a minor register for my online access to view a custodial account in his or her name? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-a-minor-register-for-my-online-access-to-view-a-custodial-account-in-his-or-her-name-content\" aria-labelledby=\"can-a-minor-register-for-my-online-access-to-view-a-custodial-account-in-his-or-her-name\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-98c80ad1-caba-4cbe-ae01-29922a4eb5e5\"><div class=\"rbc-expandable-content-body\">\n<p>No, we require that the custodian for the account be the one to register to view it online.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"how-do-i-delete-accounts-associated-with-my-user-id\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-delete-accounts-associated-with-my-user-id-content\" data-target=\"how-do-i-delete-accounts-associated-with-my-user-id-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-delete-accounts-associated-with-my-user-id\">How do I delete accounts associated with my user ID? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-delete-accounts-associated-with-my-user-id-content\" aria-labelledby=\"how-do-i-delete-accounts-associated-with-my-user-id\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-08e5d035-3eda-444a-91aa-606fed6462ba\"><div class=\"rbc-expandable-content-body\">\n<p>Go to Settings &gt; Manage Accounts &gt; Remove Accounts.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Two-step authentication<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-enable-two-step-authentication\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-enable-two-step-authentication-content\" data-target=\"how-do-i-enable-two-step-authentication-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-enable-two-step-authentication\">How do I enable Two-Step Authentication? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-enable-two-step-authentication-content\" aria-labelledby=\"how-do-i-enable-two-step-authentication\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-c08ab8ac-2053-4e0f-86aa-f9bda32a9e80\"><div class=\"rbc-expandable-content-body\">\n<p>You can add an extra layer of security when logging into your account by using Two-Step Authentication. To enable Two-Step Authentication, go to Settings &gt; Security &gt; Login Security.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"can-i-disable-two-step-authentication\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-i-disable-two-step-authentication-content\" data-target=\"can-i-disable-two-step-authentication-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-i-disable-two-step-authentication\">Can I disable Two-Step Authentication? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-i-disable-two-step-authentication-content\" aria-labelledby=\"can-i-disable-two-step-authentication\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-f7f0879e-9186-4a00-8d91-22043f244b4a\"><div class=\"rbc-expandable-content-body\">\n<p>Yes, you can update your security preferences at any time and may disable Two-Factor Authentication. Go to Settings &gt; Security &gt; Login Security to update your settings or call Client Support Services, toll-free at&nbsp;<a href=\"tel:1-800-933-9946\">1-800-933-9946<\/a>, weekdays from 8:00 a.m. to 10:00 p.m. ET and Saturdays from 10:00 a.m. to 6:00 p.m. ET for assistance.<\/p>\n\n\n\n<p>Disabling Two-Factor Authentication will only affect receiving a passcode when logging into your account. Two-Step Authentication is required to access certain features after login.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"my-two-step-authentication-access-is-locked\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"my-two-step-authentication-access-is-locked-content\" data-target=\"my-two-step-authentication-access-is-locked-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-my-two-step-authentication-access-is-locked\">My Two-Step Authentication access is locked. <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"my-two-step-authentication-access-is-locked-content\" aria-labelledby=\"my-two-step-authentication-access-is-locked\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-a595fa61-e467-4585-9354-1a229e5d0b89\"><div class=\"rbc-expandable-content-body\">\n<p>Call Client Support Services, toll-free at&nbsp;<a href=\"tel:1-800-933-9946\">1-800-933-9946<\/a>, weekdays from 8:00 a.m. to 10:00 p.m. ET and Saturdays from 10:00 a.m. to 6:00 p.m. ET. For security reasons, you will be asked to verify your identity.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-does-remember-this-device-work\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-does-remember-this-device-work-content\" data-target=\"how-does-remember-this-device-work-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-does-remember-this-device-work\">How does \u201cRemember this device\u201d work? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-does-remember-this-device-work-content\" aria-labelledby=\"how-does-remember-this-device-work\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-4a0dba2f-629a-4d73-b049-0b562f7dcadd\"><div class=\"rbc-expandable-content-body\">\n<p>Once you enable Two-Step Authentication, you can select \u201cRemember this device\u201d when prompted to enter a passcode at login. The next time you login on that device, you will not be prompted to enter a passcode. For security reasons, devices are automatically cleared after 30 days. You will be required to enter a passcode at login whenever your device is not recognized.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"why-am-i-being-prompted-to-enter-a-passcode\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"why-am-i-being-prompted-to-enter-a-passcode-content\" data-target=\"why-am-i-being-prompted-to-enter-a-passcode-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-why-am-i-being-prompted-to-enter-a-passcode\">Why am I being prompted to enter a passcode? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"why-am-i-being-prompted-to-enter-a-passcode-content\" aria-labelledby=\"why-am-i-being-prompted-to-enter-a-passcode\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-a4c573af-8eef-40bf-83af-7596a41b29b5\"><div class=\"rbc-expandable-content-body\">\n<p>Two-Step Authentication provides an extra layer of security by requiring a passcode in addition to your User ID and password when logging into your account. If Two-Step Authentication is enabled at login, any devices you have remembered are cleared after 30 days and a passcode is required to login. Additionally, a passcode may be required to access certain features after login.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"ive-already-provided-a-passcode-why-am-i-being-asked-again\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"ive-already-provided-a-passcode-why-am-i-being-asked-again-content\" data-target=\"ive-already-provided-a-passcode-why-am-i-being-asked-again-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-i-ve-already-provided-a-passcode-why-am-i-being-asked-again\">I&#8217;ve already provided a passcode, why am I being asked again? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"i-ve-already-provided-a-passcode-why-am-i-being-asked-again-content\" aria-labelledby=\"i-ve-already-provided-a-passcode-why-am-i-being-asked-again\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-125b26bb-4e4e-49d6-80c4-9cd36335466e\"><div class=\"rbc-expandable-content-body\">\n<p>Two-Step Authentication helps prevent unauthorized access to your account and protect your personal information. A valid passcode is effective for 15 minutes; after 15 minutes you may need to re-enter a passcode when accessing certain features.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Settings and contact info changes<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-add-another-account-for-online-viewing\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-add-another-account-for-online-viewing-content\" data-target=\"how-do-i-add-another-account-for-online-viewing-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-add-another-account-for-online-viewing\">How do I add another account for online viewing? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-add-another-account-for-online-viewing-content\" aria-labelledby=\"how-do-i-add-another-account-for-online-viewing\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-98e25ead-24f0-4e22-85b9-20788d9a726c\"><div class=\"rbc-expandable-content-body\">\n<p>To add an account for online viewing:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Settings &gt; Accounts &gt; Add Accounts.<\/li>\n\n\n\n<li>Type the Account label and Account number.<\/li>\n\n\n\n<li>Label the account with a meaningful name. You can use up to 24 characters for each account.<\/li>\n\n\n\n<li>Check to make sure the account numbers are correct and select \u201cLink.\u201d<\/li>\n<\/ol>\n\n\n\n<p>The account should appear online in one to two business days.<\/p>\n\n\n\n<p>Note: If you are not the account owner, please have the account owner contact their financial advisor\u2019s office or Client Support Services at 800-933-9946 option 3. Authorization must be given before accounts are available to view online.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-update-my-address\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-update-my-address-content\" data-target=\"how-do-i-update-my-address-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-update-my-address\">How do I update my address? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-update-my-address-content\" aria-labelledby=\"how-do-i-update-my-address\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-fa35db55-983b-4df4-a3db-27cc16830251\"><div class=\"rbc-expandable-content-body\">\n<p>To update your account address information, please contact your financial advisor.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"how-do-i-place-a-trade-online\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-place-a-trade-online-content\" data-target=\"how-do-i-place-a-trade-online-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-place-a-trade-online\">How do I place a trade online? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-place-a-trade-online-content\" aria-labelledby=\"how-do-i-place-a-trade-online\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-6b9ae66e-84cf-48a3-a1ea-c9aa8f784ae0\"><div class=\"rbc-expandable-content-body\">\n<p>RBC Wealth Management is a full service brokerage firm based on the trusted advice of our financial advisors. We feel it is best to consult with a financial advisor prior to placing securities trades and therefore do not offer client-directed trading online. If you would like to place a trade, please contact your financial advisor.<\/p>\n\n\n\n<p>Note: Your financial advisor cannot not accept any transaction instructions via voicemail or written communications and will need to speak with you.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Mobile app FAQ<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"what-devices-are-compatible\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"what-devices-are-compatible-content\" data-target=\"what-devices-are-compatible-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-what-devices-are-compatible\">What devices are compatible? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"what-devices-are-compatible-content\" aria-labelledby=\"what-devices-are-compatible\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-1faf3541-1527-4f40-bc83-b0d9b5f74aeb\"><div class=\"rbc-expandable-content-body\">\n<p>The mobile app is compatible with iPhone, iPad and iPod touch, and Android phones. It requires iOS 13.0 or later, and Android 10.0 and up. Android tablets are not currently supported.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-download-the-mobile-app\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-download-the-mobile-app-content\" data-target=\"how-do-i-download-the-mobile-app-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-download-the-mobile-app\">How do I download the mobile app? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-download-the-mobile-app-content\" aria-labelledby=\"how-do-i-download-the-mobile-app\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-d38190ea-1f4b-4ca9-aafc-efd368b6c838\"><div class=\"rbc-expandable-content-body\">\n<ol class=\"wp-block-list\">\n<li>Open the App Store or Google Play.<\/li>\n\n\n\n<li>Search for \u201cRBC Wealth Management Online\u201d<\/li>\n\n\n\n<li>Download the \u201cRBC WM Online U.S.\u201d app.<\/li>\n\n\n\n<li>On iOS, you will be required to enter your Apple ID, use Touch ID or Face ID to install the mobile app. On Android, you may be required to enter your password.<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-log-in-to-the-mobile-app\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-log-in-to-the-mobile-app-content\" data-target=\"how-do-i-log-in-to-the-mobile-app-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-log-in-to-the-mobile-app\">How do I log in to the mobile app? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-log-in-to-the-mobile-app-content\" aria-labelledby=\"how-do-i-log-in-to-the-mobile-app\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-4a09e6bd-ab59-4847-8591-f0371dd236b7\"><div class=\"rbc-expandable-content-body\">\n<p>Enter the same user ID and password you used to set up RBC Wealth Management Online access.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-enable-disable-face-id\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-enable-disable-face-id-content\" data-target=\"how-do-i-enable-disable-face-id-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-enable-disable-face-id\">How do I enable\/disable Face ID? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-enable-disable-face-id-content\" aria-labelledby=\"how-do-i-enable-disable-face-id\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-5604dbf3-7eec-4637-8379-4dd171e3f388\"><div class=\"rbc-expandable-content-body\">\n<p>From the mobile app main menu, go to Security and select enable\/disable Face ID.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"what-cash-management-tools-are-available-on-the-mobile-app\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"what-cash-management-tools-are-available-on-the-mobile-app-content\" data-target=\"what-cash-management-tools-are-available-on-the-mobile-app-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-what-cash-management-tools-are-available-on-the-mobile-app\">What cash management tools are available on the mobile app? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"what-cash-management-tools-are-available-on-the-mobile-app-content\" aria-labelledby=\"what-cash-management-tools-are-available-on-the-mobile-app\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-71c13787-276d-449d-9d87-ca188f7b538c\"><div class=\"rbc-expandable-content-body\">\n<p>Transfer funds (transfer money between eligible RBC accounts, deposit money into your RBC account, send money from your RBC accounts and view scheduled transfers) and Bill Pay.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Mobile check deposit FAQ<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-access-mobile-deposit\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-access-mobile-deposit-content\" data-target=\"how-do-i-access-mobile-deposit-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-access-mobile-deposit\">How do I access mobile deposit? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-access-mobile-deposit-content\" aria-labelledby=\"how-do-i-access-mobile-deposit\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-11f81039-38cb-4d0c-a2d1-c827d11c1569\"><div class=\"rbc-expandable-content-body\">\n<p>Mobile deposit is available to clients who have registered for RBC Wealth Management Online. To register:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Visit&nbsp;<a href=\"https:\/\/www.rbcwealthmanagement.com\/\">www.rbcwealthmanagement.com<\/a>.<\/li>\n\n\n\n<li>Tap \u201cRegister\u201d from the \u201cAccess your Account\u201d log in box.<\/li>\n\n\n\n<li>Once registered, download the mobile app from the App Store or Google Play.<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"is-there-a-fee-for-using-mobile-deposit\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"is-there-a-fee-for-using-mobile-deposit-content\" data-target=\"is-there-a-fee-for-using-mobile-deposit-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-is-there-a-fee-for-using-mobile-deposit\">Is there a fee for using mobile deposit? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"is-there-a-fee-for-using-mobile-deposit-content\" aria-labelledby=\"is-there-a-fee-for-using-mobile-deposit\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-80d4845e-65fc-4f84-a08a-2206b30be1e0\"><div class=\"rbc-expandable-content-body\">\n<p>No, mobile deposit is a free feature.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"can-i-use-mobile-check-deposit-on-the-mobile-version-of-the-full-website\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-i-use-mobile-check-deposit-on-the-mobile-version-of-the-full-website-content\" data-target=\"can-i-use-mobile-check-deposit-on-the-mobile-version-of-the-full-website-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-i-use-mobile-check-deposit-on-the-mobile-version-of-the-full-website\">Can I use mobile check deposit on the mobile version of the full website? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-i-use-mobile-check-deposit-on-the-mobile-version-of-the-full-website-content\" aria-labelledby=\"can-i-use-mobile-check-deposit-on-the-mobile-version-of-the-full-website\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-173986d8-49b2-482c-8901-6ab4c622cdb2\"><div class=\"rbc-expandable-content-body\">\n<p>No, the check deposit feature is only available through the mobile app.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"what-types-of-accounts-are-eligible\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"what-types-of-accounts-are-eligible-content\" data-target=\"what-types-of-accounts-are-eligible-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-what-types-of-accounts-are-eligible\">What types of accounts are eligible? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"what-types-of-accounts-are-eligible-content\" aria-labelledby=\"what-types-of-accounts-are-eligible\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-7dd09f76-6b45-43aa-bff3-bb79222706a0\"><div class=\"rbc-expandable-content-body\">\n<p>All accounts are eligible except retirement accounts.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"what-types-of-checks-are-accepted\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"what-types-of-checks-are-accepted-content\" data-target=\"what-types-of-checks-are-accepted-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-what-types-of-checks-are-accepted\">What types of checks are accepted? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"what-types-of-checks-are-accepted-content\" aria-labelledby=\"what-types-of-checks-are-accepted\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-c2981a57-c569-4d55-be2a-f4ed6442b70a\"><div class=\"rbc-expandable-content-body\">\n<p>You may deposit the same types of checks that you typically mail or drop off to your advisor for deposit. Cashier\u2019s checks, traveler\u2019s checks, starter checks, international checks and U.S. savings bonds are not eligible.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"do-i-need-to-endorse-the-check\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"do-i-need-to-endorse-the-check-content\" data-target=\"do-i-need-to-endorse-the-check-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-do-i-need-to-endorse-the-check\">Do I need to endorse the check? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"do-i-need-to-endorse-the-check-content\" aria-labelledby=\"do-i-need-to-endorse-the-check\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-7826f346-4b39-4954-a439-91270c0d0f9d\"><div class=\"rbc-expandable-content-body\">\n<p>Yes, before you are able to deposit your check through the app, you must sign the back of the check.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"what-are-the-daily-and-monthly-deposit-limits\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"what-are-the-daily-and-monthly-deposit-limits-content\" data-target=\"what-are-the-daily-and-monthly-deposit-limits-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-what-are-the-daily-and-monthly-deposit-limits\">What are the daily and monthly deposit limits? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"what-are-the-daily-and-monthly-deposit-limits-content\" aria-labelledby=\"what-are-the-daily-and-monthly-deposit-limits\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-f91c860d-de1a-41df-a94d-10907477937e\"><div class=\"rbc-expandable-content-body\">\n<p>Mobile deposit limits are shown on screen when you begin the Deposit. Generally, the daily limit is $100,000 and monthly is $250,000.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"do-i-receive-a-confirmation-when-i-deposit-a-check-via-the-mobile-app\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"do-i-receive-a-confirmation-when-i-deposit-a-check-via-the-mobile-app-content\" data-target=\"do-i-receive-a-confirmation-when-i-deposit-a-check-via-the-mobile-app-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-do-i-receive-a-confirmation-when-i-deposit-a-check-via-the-mobile-app\">Do I receive a confirmation when I deposit a check via the mobile app? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"do-i-receive-a-confirmation-when-i-deposit-a-check-via-the-mobile-app-content\" aria-labelledby=\"do-i-receive-a-confirmation-when-i-deposit-a-check-via-the-mobile-app\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-afe6cfa5-2c33-44b3-9790-993d1dbfdd1d\"><div class=\"rbc-expandable-content-body\">\n<p>Yes, you will receive a deposit completed message after the deposit is made. An email will be sent once your deposit has been accepted and a message about the deposit will be sent to your advisor.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"when-will-funds-be-available-or-show-in-my-account\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"when-will-funds-be-available-or-show-in-my-account-content\" data-target=\"when-will-funds-be-available-or-show-in-my-account-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-when-will-funds-be-available-or-show-in-my-account\">When will funds be available or show in my account? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"when-will-funds-be-available-or-show-in-my-account-content\" aria-labelledby=\"when-will-funds-be-available-or-show-in-my-account\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-73e95e5e-af68-4f8c-b79b-eae0bf2d363b\"><div class=\"rbc-expandable-content-body\">\n<p>Checks deposited before 4 p.m. Central will be posted in the account the same business day. Checks deposited after 4 p.m. will be available after 12:30 p.m. Central the following business day.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-can-i-take-a-good-picture-of-the-check\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-can-i-take-a-good-picture-of-the-check-content\" data-target=\"how-can-i-take-a-good-picture-of-the-check-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-can-i-take-a-good-picture-of-the-check\">How can I take a good picture of the check? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-can-i-take-a-good-picture-of-the-check-content\" aria-labelledby=\"how-can-i-take-a-good-picture-of-the-check\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-6426822b-29c1-4366-bb59-ed95dc6198a1\"><div class=\"rbc-expandable-content-body\">\n<p>Place your check on a flat, dark surface in a well-lit room so that you can steady your device\u2019s camera to capture all four corners of the check.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-will-i-know-if-theres-a-problem-with-my-mobile-deposit\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-will-i-know-if-theres-a-problem-with-my-mobile-deposit-content\" data-target=\"how-will-i-know-if-theres-a-problem-with-my-mobile-deposit-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-will-i-know-if-there-s-a-problem-with-my-mobile-deposit\">How will I know if there\u2019s a problem with my mobile deposit? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-will-i-know-if-theres-a-problem-with-my-mobile-deposit-content\" aria-labelledby=\"how-will-i-know-if-theres-a-problem-with-my-mobile-deposit\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-6cbd451a-3310-4844-a34d-bd31119d3fa2\"><div class=\"rbc-expandable-content-body\">\n<p>You may receive a notification of a duplicate check or poor image within the app. If there are further issues with your deposit, you will receive an email notification that your check was rejected.<\/p>\n\n\n\n<p>Note: If your check deposit is identified as a duplicate or rejected, it cannot be resubmitted through the app. You will need to mail or bring the physical check to the branch or request that the issuer reissue a new check.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"what-should-i-do-with-my-check-after-it-is-deposited\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"what-should-i-do-with-my-check-after-it-is-deposited-content\" data-target=\"what-should-i-do-with-my-check-after-it-is-deposited-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-what-should-i-do-with-my-check-after-it-is-deposited\">What should I do with my check after it is deposited? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"what-should-i-do-with-my-check-after-it-is-deposited-content\" aria-labelledby=\"what-should-i-do-with-my-check-after-it-is-deposited\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-2969a7b9-974e-4ef3-8aab-ae21b7df5e7f\"><div class=\"rbc-expandable-content-body\">\n<p>It is recommended that you save the check(s) until you have confirmation that the deposit has been successfully credited to your account. In case the original check is required for any reason, it\u2019s recommended you retain the check(s) for a week before destroying.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Paperless FAQ<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"what-does-it-mean-to-go-paperless-or-to-select-paperless-elections\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"what-does-it-mean-to-go-paperless-or-to-select-paperless-elections-content\" data-target=\"what-does-it-mean-to-go-paperless-or-to-select-paperless-elections-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-what-does-it-mean-to-go-paperless-or-to-select-paperless-elections\">What does it mean to go paperless or to select paperless elections? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"what-does-it-mean-to-go-paperless-or-to-select-paperless-elections-content\" aria-labelledby=\"what-does-it-mean-to-go-paperless-or-to-select-paperless-elections\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-11624141-a919-4318-b135-d7913c4cd36a\"><div class=\"rbc-expandable-content-body\">\n<p>Paperless election means that you no longer receive the paper account documents in the mail and that you receive an email notification when the new account documents are available to view online.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"do-i-need-to-register-for-online-access-in-order-to-go-paperless\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"do-i-need-to-register-for-online-access-in-order-to-go-paperless-content\" data-target=\"do-i-need-to-register-for-online-access-in-order-to-go-paperless-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-do-i-need-to-register-for-online-access-in-order-to-go-paperless\">Do I need to register for online access in order to go paperless? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"do-i-need-to-register-for-online-access-in-order-to-go-paperless-content\" aria-labelledby=\"do-i-need-to-register-for-online-access-in-order-to-go-paperless\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-522fe780-6aa0-4d4d-8604-66afb31afa59\"><div class=\"rbc-expandable-content-body\">\n<p>Yes, you need to complete registration for online access in order to make paperless elections and view your documents online.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-go-paperless\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-go-paperless-content\" data-target=\"how-do-i-go-paperless-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-go-paperless\">How do I go paperless? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-go-paperless-content\" aria-labelledby=\"how-do-i-go-paperless\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-98a83858-b73d-41b1-a265-ad48248c9c00\"><div class=\"rbc-expandable-content-body\">\n<p>To go paperless, do the following for each account:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Settings &gt; Paperless Preferences.<\/li>\n\n\n\n<li>To enroll all eligible accounts in paperless document delivery, check the \u201cEnroll all eligible accounts\u201d box.<\/li>\n\n\n\n<li>To review paperless elections for each individual account, choose \u201cEdit\u201d and select the document types you\u2019d like to receive via paperless delivery.<\/li>\n\n\n\n<li>Select \u201cSave Changes.\u201d<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"who-can-make-paperless-elections-for-my-account\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"who-can-make-paperless-elections-for-my-account-content\" data-target=\"who-can-make-paperless-elections-for-my-account-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-who-can-make-paperless-elections-for-my-account\">Who can make paperless elections for my account? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"who-can-make-paperless-elections-for-my-account-content\" aria-labelledby=\"who-can-make-paperless-elections-for-my-account\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-3831d4d8-2568-4cfd-90bb-1f32991c5700\"><div class=\"rbc-expandable-content-body\">\n<p>For security purposes, only account owners are able to elect to go paperless for their accounts. The following individuals can make elections on the specified account types:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Single account<\/strong>: Account owner*<\/li>\n\n\n\n<li><strong>Joint account<\/strong>: One of the account owners<\/li>\n\n\n\n<li><strong>Custodial account<\/strong>: Custodian only. Minors will be denied access.<\/li>\n\n\n\n<li><strong>Estate account<\/strong>: Executor or administrator<\/li>\n\n\n\n<li><strong>Partnership account<\/strong>: Any of the partners<\/li>\n\n\n\n<li><strong>Trust account<\/strong>: Trustee<\/li>\n\n\n\n<li><strong>Investment club account<\/strong>: Any of the documented investors in the club<\/li>\n\n\n\n<li>Corporation account: Officer listed on the corporate resolution form or certificate of investment powers<\/li>\n\n\n\n<li><strong>Qualified plan account<\/strong>: An individual listed as for benefit of (FBO) on the account who also receives a statement at their home address. An FBO individual listed only on a duplicate statement may not make elections for the account.<\/li>\n\n\n\n<li><strong>Institutional account<\/strong>: Officer listed on the institutional account agreement<\/li>\n<\/ul>\n\n\n\n<p>*For single accounts, account owners may make paperless elections with the following exceptions:<\/p>\n\n\n\n<p>Paperless reporting for proxy information and reorganization notices is not available for managed accounts. These account owners may elect paperless reporting for account statements, trade confirmations, tax documents and mutual fund prospectuses.<\/p>\n\n\n\n<p>Any election-eligible person can make initial elections online and go back to change elections at a later time, whether they make the initial elections or not.<\/p>\n\n\n\n<p>In cases of multiple account owners accessing the same account using different user IDs, the first owner to make paperless elections receives the email notification. Only one owner per account can receive the email notifications that their electronic documents are available.<\/p>\n\n\n\n<p>Individuals who are not the account owner, as listed above, can view the account online or receive duplicate paper copies of account documents, such as statements or confirms. These individuals cannot make paperless elections, but they can go paperless by having the account owners contact the financial advisor for the account.<\/p>\n\n\n\n<p>Individuals who jointly own some accounts cannot make paperless elections to non-joint accounts. For example: You cannot go paperless for a spouse\u2018s IRA.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"if-i-go-paperless-will-i-still-receive-mutual-fund-prospectuses-and-proxy-documents\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"if-i-go-paperless-will-i-still-receive-mutual-fund-prospectuses-and-proxy-documents-content\" data-target=\"if-i-go-paperless-will-i-still-receive-mutual-fund-prospectuses-and-proxy-documents-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-if-i-go-paperless-will-i-still-receive-mutual-fund-prospectuses-and-proxy-documents\">If I go paperless, will I still receive mutual fund prospectuses and proxy documents?<\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"if-i-go-paperless-will-i-still-receive-mutual-fund-prospectuses-and-proxy-documents-content\" aria-labelledby=\"if-i-go-paperless-will-i-still-receive-mutual-fund-prospectuses-and-proxy-documents\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-d86a5719-531b-46a9-a428-f099b48f2472\"><div class=\"rbc-expandable-content-body\">\n<p>If you elect to go paperless, you will be notified by email when the related electronic documents become available for viewing on a third party website. Please note, in some instances you will continue to receive printed versions of these documents if the fund company does not produce an electronic version of the report.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Tax information and cost basis FAQ<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-obtain-a-copy-of-my-tax-forms\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-obtain-a-copy-of-my-tax-forms-content\" data-target=\"how-do-i-obtain-a-copy-of-my-tax-forms-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-obtain-a-copy-of-my-tax-form-s\">How do I obtain a copy of my tax form(s)? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-obtain-a-copy-of-my-tax-forms-content\" aria-labelledby=\"how-do-i-obtain-a-copy-of-my-tax-forms\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-d194f922-98f6-4450-bcac-8982a8f110e0\"><div class=\"rbc-expandable-content-body\">\n<p>To view and download current and archived account documents, sign into our secure website at&nbsp;<a href=\"https:\/\/www.rbcwealthmanagement.com\/\">www.<\/a><a href=\"https:\/\/www.rbcwealthmanagement.com\/\">rbcwealthmanagement<\/a><a href=\"https:\/\/www.rbcwealthmanagement.com\/\">.com<\/a>&nbsp;and select Documents at the top of the screen or contact your financial advisor. You can also contact your financial advisor for copies of tax documents.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"can-i-use-financial-software-for-my-tax-preparation\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"can-i-use-financial-software-for-my-tax-preparation-content\" data-target=\"can-i-use-financial-software-for-my-tax-preparation-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-can-i-use-financial-software-for-my-tax-preparation\">Can I use financial software for my tax preparation? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"can-i-use-financial-software-for-my-tax-preparation-content\" aria-labelledby=\"can-i-use-financial-software-for-my-tax-preparation\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-bb13e0a0-7b25-4ac5-a717-d47351329eb6\"><div class=\"rbc-expandable-content-body\">\n<p>Yes, we support select TurboTax and H&amp;R Block downloads and features.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"what-is-cost-basis\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"what-is-cost-basis-content\" data-target=\"what-is-cost-basis-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-what-is-cost-basis\">What is cost basis? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"what-is-cost-basis-content\" aria-labelledby=\"what-is-cost-basis\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-ed199f51-48d7-4f2d-ab30-573c385b5658\"><div class=\"rbc-expandable-content-body\">\n<p>Cost basis is the price you paid to purchase a security plus any additional fees or commissions. This is displayed as \u201cNet Cost\u201d and is used to determine tax liability (gain or loss) when the position is closed in a taxable account.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"why-is-my-cost-basis-or-net-cost-missing\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"why-is-my-cost-basis-or-net-cost-missing-content\" data-target=\"why-is-my-cost-basis-or-net-cost-missing-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-why-is-my-cost-basis-or-net-cost-missing\">Why is my cost basis, or Net Cost, missing? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"why-is-my-cost-basis-or-net-cost-missing-content\" aria-labelledby=\"why-is-my-cost-basis-or-net-cost-missing\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-13573c86-61b2-4fc5-aee7-06674df1be18\"><div class=\"rbc-expandable-content-body\">\n<p>If the cost basis is not known, N\/A (not available) appears under both Net Cost and Unrealized Gain\/Loss. If you can provide this information, contact your financial advisor to have it added. Common reason for N\/A include stock splits and partial sale of a security position.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"how-are-unrealized-gains-losses-calculated\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-are-unrealized-gains-losses-calculated-content\" data-target=\"how-are-unrealized-gains-losses-calculated-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-are-unrealized-gains-losses-calculated\">How are unrealized gains\/losses calculated? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-are-unrealized-gains-losses-calculated-content\" aria-labelledby=\"how-are-unrealized-gains-losses-calculated\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-ae4d3841-49cf-4f38-8f98-18eb5cb487e5\"><div class=\"rbc-expandable-content-body\">\n<p>We subtract the net original cost of the security, identified as Net Cost on the site, from the current market value. For short sales, we subtract the current market value from the net sale proceeds. Where applicable, gain\/loss is broken out between purchased tax lots and reinvested tax lots.<\/p>\n\n\n\n<p>The calculation is affected by the following security types and other factors:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unit investment trusts (UITs)<\/strong><br>The cost basis for UITs is not available on your online access, so N\/A (Not applicable) appears for gain\/loss.<\/li>\n\n\n\n<li><strong>Mutual funds<\/strong><br>Reinvested dividends and capital gains are reported separately from the original cost. For a mutual fund investment, this can result in a gain\/loss figure that differs significantly from the cumulative total return that&#8217;s reported by the mutual fund manager.<br><br>Cumulative total return is a standard gauge of mutual fund performance that measures the total rise in value of a share of a fund over time. This assumes the reinvestment of dividends and capital gains at zero cost.<\/li>\n\n\n\n<li><strong>Fixed income securities<\/strong><br>We accrete or amortize the discount or premium on a fixed income security, if applicable. However, we do not include performance factors, such as income earned over time, in the calculation.<\/li>\n\n\n\n<li><strong>Equities<\/strong><br>We do not include cash dividends in the calculation.<\/li>\n\n\n\n<li><strong>Options<\/strong><br>Gain\/loss is calculated for option contracts that are purchased or sold. There are limitations related to calculating gain\/loss for options contracts that are assigned or exercised. We are not able to match an option trade with an assigned or exercised security in order to adjust the cost basis on the underlying security.<br><br>For example, if you are short five puts that are assigned, the gain or loss is reflected on the option assignment only. No adjustment is made to the cost basis upon the purchase of the underlying security.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Cash management and funds transfer<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-make-a-deposit\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-make-a-deposit-content\" data-target=\"how-do-i-make-a-deposit-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-make-a-deposit\">How do I make a deposit? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-make-a-deposit-content\" aria-labelledby=\"how-do-i-make-a-deposit\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-a43203e7-1869-4b66-995e-86494c78c958\"><div class=\"rbc-expandable-content-body\">\n<p>From the Home page, choose \u201cTransfer &amp; Pay\u201d and then choose \u201cTransfer Funds.\u201d<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-reorder-checks\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-reorder-checks-content\" data-target=\"how-do-i-reorder-checks-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-reorder-checks\">How do I reorder checks? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-reorder-checks-content\" aria-labelledby=\"how-do-i-reorder-checks\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-9d696998-141b-496e-b0ae-40ba87ee7927\"><div class=\"rbc-expandable-content-body\">\n<p>Checks are ordered via a third-party site. To access it:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the Home page, in the RBC Accounts section, choose the More icon (three dots) for the appropriate account.<\/li>\n\n\n\n<li>From the drop-down that opens, select Order Checks, then follow the prompts to complete enhanced authentication (see page 1).<\/li>\n\n\n\n<li>The Harland Clarke (third-party vendor) website opens, and you can place your order.<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-transfer-funds-between-accounts\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-transfer-funds-between-accounts-content\" data-target=\"how-do-i-transfer-funds-between-accounts-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-transfer-funds-between-accounts\">How do I transfer funds between accounts? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-transfer-funds-between-accounts-content\" aria-labelledby=\"how-do-i-transfer-funds-between-accounts\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-c07cf484-84c6-4b1d-a201-fe506831c476\"><div class=\"rbc-expandable-content-body\">\n<p>From the Home page, in the RBC Accounts section, choose the More icon (three dots) for the appropriate account and then choose Transfer Funds.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable mb-2\">\n<div id=\"how-do-i-pay-a-bill\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-pay-a-bill-content\" data-target=\"how-do-i-pay-a-bill-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-pay-a-bill\">How do I pay a bill? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-pay-a-bill-content\" aria-labelledby=\"how-do-i-pay-a-bill\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-543d3b64-224c-4733-8679-f90b1e5f7475\"><div class=\"rbc-expandable-content-body\">\n<p>From the Home page, in the RBC Accounts section, choose the More icon (three dots) for the appropriate account and then choose Bill Pay.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">General FAQ<\/h3>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-change-my-beneficiary\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-change-my-beneficiary-content\" data-target=\"how-do-i-change-my-beneficiary-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-change-my-beneficiary\">How do I change my beneficiary? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-change-my-beneficiary-content\" aria-labelledby=\"how-do-i-change-my-beneficiary\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-152b2b99-cae1-461b-bf35-a2bbc8b75519\"><div class=\"rbc-expandable-content-body\">\n<p>Contact your financial advisor to change or update your beneficiary designation(s).<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div class=\"wp-block-rbcwm-expandable-block rbc-expandable\">\n<div id=\"how-do-i-request-copies-of-statements-for-a-closed-account\" class=\"wp-block-rbcwm-expandable-block-title rbc-expandable-trigger rbc-expandable-arrow-wrap\"><button aria-expanded=\"false\" aria-controls=\"how-do-i-request-copies-of-statements-for-a-closed-account-content\" data-target=\"how-do-i-request-copies-of-statements-for-a-closed-account-content\" data-duration=\"400\" class=\"rbc-expandable-trigger-button\">\n<h5 class=\"wp-block-heading rbc-display body-size header-alt\" id=\"h-how-do-i-request-copies-of-statements-for-a-closed-account\">How do I request copies of statements for a closed account? <\/h5>\n<div class=\"rbc-icon rbc-expandable-arrow rbc-expandable-arrow-right\"><i class=\"rbc-icon-img fal fa-angle-down\"><\/i><\/div><\/button><\/div>\n\n\n\n<div id=\"how-do-i-request-copies-of-statements-for-a-closed-account-content\" aria-labelledby=\"how-do-i-request-copies-of-statements-for-a-closed-account\" class=\"wp-block-rbcwm-expandable-block-content rbc-expandable-content rbc-expandable-content-inner-style content-32c4274c-cf61-41ce-ac9e-7b6ae9cb9897\"><div class=\"rbc-expandable-content-body\">\n<p>If the account has been recently closed, contact your financial advisor. If the account has been purged from our system, contact our Branch Relations department at 833-547-2296 for more information.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-1\"\/>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Get in touch with us<\/h3>\n\n\n\n<p>For general inquiries:<br>Monday \u2013 Friday: 8:30 a.m. &#8211; 6:00 p.m. ET<br>Telephone: 1-800-759-4029<\/p>\n\n\n\n<div id=\"Businesshours\" class=\"anchor\" tabindex=\"-1\"><\/div>\n\n\n\n<p>For Online account access help:<br>Monday \u2013 Friday: 8:00 a.m. &#8211; 10:00 p.m. ET<br>Saturday: 10:00 a.m. &#8211; 6:00 p.m. ET<br>Telephone:&nbsp;<a href=\"tel:1-800-933-9946\">1-800-933-9946<\/a><br>Email:&nbsp;<a href=\"mailto:clientsupport@rbc.com\">clientsupport@rbc.com<\/a><\/p>\n\n\n\n<p>Client Support Services is closed on the following holidays:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New Year&#8217;s Day<\/li>\n\n\n\n<li>Martin Luther King, Jr. Day<\/li>\n\n\n\n<li>Presidents&#8217; Day<\/li>\n\n\n\n<li>Good Friday<\/li>\n\n\n\n<li>Memorial Day<\/li>\n\n\n\n<li>Independence Day<\/li>\n\n\n\n<li>Labor Day<\/li>\n\n\n\n<li>Thanksgiving Day<\/li>\n\n\n\n<li>Christmas Day<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-rbcwm-column col-lg-4 mt-3 mt-lg-0\">\n<h2 class=\"wp-block-heading h4\" id=\"h-privacy-and-security\">Privacy and security<\/h2>\n\n\n\n<ul class=\"wp-block-list list-links list-spaced-condensed\">\n<li><a href=\"https:\/\/www.rbcwealthmanagement.com\/en-us\/cybersecurity\/\">Cybersecurity at RBC Wealth Management<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.rbcwealthmanagement.com\/en-us\/solutions\/client-risk-prevention\">Client Risk Prevention<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.rbcwealthmanagement.com\/en-us\/our-privacy-policy\">Privacy Policy information<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading h4\" id=\"h-connect-with-us\">Connect with us<\/h2>\n\n\n\n<ul class=\"wp-block-list list-links list-spaced-condensed\">\n<li><a href=\"https:\/\/www.rbcwealthmanagement.com\/en-us\/contact\/\">Get in touch<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/us.rbcwealthmanagement.com\/rbcadvantage\/\" target=\"_blank\" rel=\"noreferrer noopener\">RBC Advantage<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.rbcwealthmanagement.com\/en-us\/find-an-advisor\/\">Find a financial advisor<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-rbcwm-rbc-block rbc-block rbc-block-grey rbc-footer-footnotes rbc-block-small has-block-grey-background-color has-background\"><div class=\"container\"><div class=\"row \"><div class=\"col-lg-12\">\n<div class=\"row wrap blockId-15f0b13c-8892-405c-99e1-3e0e98983ef8\">\n<div class=\"wp-block-rbcwm-column col-lg-12\">\n<p class=\"is-style-caption has-dark-grey-color has-text-color\"><strong>Investment and insurance products offered through RBC Wealth Management are not insured by the FDIC or any other federal government agency, are not deposits or other obligations of, or guaranteed by, a bank or any bank affiliate, and are subject to investment risks, including possible loss of the principal amount invested.<\/strong> <\/p>\n\n\n\n<p class=\"is-style-caption has-dark-grey-color has-text-color\"><strong>RBC Wealth Management, a division of RBC Capital Markets, LLC, registered investment adviser and Member <a href=\"https:\/\/www.nyse.com\/index\">NYSE<\/a>\/<a href=\"https:\/\/www.finra.org\/\">FINRA<\/a>\/<a href=\"https:\/\/www.sipc.org\/\">SIPC<\/a>.<\/strong><\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"rbc_url_alias":"client-support","footnotes":""},"rbcwm_content_owner":[],"class_list":["post-5945","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v26.8) - 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