At RBC Wealth Management, the health and safety of our clients and employees is our top priority. We are closely monitoring COVID-19 and its potential impact on our business and are taking various precautionary measures to minimize the COVID-19 risk in our offices.
We also know that the service that we provide to our clients—particularly in times of uncertainty and market turbulence—is critical. As one of the largest financial services companies in the world with the strongest credit ratings, rest assured we are open for business and remain committed to serving you. We have many contingency plans in place to continue doing just that.
While most of our branches remain open, please confirm with your office before visiting as local circumstances are fluid. However, in accordance with social distancing guidelines from public health officials, we have reduced the number of onsite personnel by asking many of our branch employees to work remotely. We’ve also asked our external partners, including wholesalers, general agents, etc., to defer all visits to our offices and instead use other communication methods.
We are encouraging clients who have not registered for online account access to do so here on our website. With RBC Wealth Management Online, clients can access statements and other documents and research. Clients with online access may also deposit checks using the online app on their mobile device, among other conveniences.
For clients still seeking in-person meetings with their advisor, we ask that if you have travelled internationally in the last 14 days, if you are aware of having possible exposure to COVID-19, or if you are displaying flu-like symptoms—including cough, fever or shortness of breath—that you reschedule your visit or consider a call. We’ve also asked all of our employees to avoid all non-essential travel outside of their respective country. For employees or members of their households who have travelled internationally, we’ve asked that they follow the CDC-recommended 14-day quarantine before returning to the office.
Even as we make adjustments to our operations, we are mindful that in the midst of the fear surrounding the spread of COVID 19, volatile markets are causing our clients additional concern. To help guide clients during this unprecedented time, our Global Portfolio Advisory Committee is working to publish timely information on the COVID-19 outbreak and its implications for investors. Clients can find this valuable information by visiting our coronavirus market impacts page.
Thank you for your continued business and for your understanding during these unprecedented times. If you have any questions or concerns, please contact your financial advisor.