MINNEAPOLIS (May 14, 2020) – RBC Wealth Management-U.S. was recently ranked the highest in overall investor satisfaction with full-service brokerage firms, according to the J.D. Power 2020 U.S. Full-Service Investor Satisfaction Study.

The study ranked U.S. firms and measured overall investor satisfaction with full-service investment firms in eight factors: financial advisor, account information, investment performance, firm interaction, product offerings, commissions and fees, information resources, and problem resolution. RBC Wealth Management scored the highest of all 26 firms included in the study.

“This is an extraordinary achievement for our firm and a testament to the unwavering dedication and client-first approach of our advisors and all of our employees,” said RBC Wealth Management CEO Michael Armstrong. “We are humbled by the confidence our clients have placed in our firm, and we are grateful to our advisors and professionals who are the face of RBC Wealth Management with those clients.”

The 2020 U.S. Full-Service Investor Satisfaction Study was based on responses from more than 4,500 investors who primarily invest with the firms included in the study. The study, now in its 18th year, was fielded from November 2019 through January 2020.

About RBC Wealth Management – U.S.

In the United States, RBC Wealth Management operates as a division of RBC Capital Markets, LLC. Founded in 1909, RBC Capital Markets, LLC. is a member of the New York Stock Exchange, the Financial Industry Regulatory Authority, the Securities Investor Protection Corporation, and other major securities exchanges. RBC Wealth Management has $413 billion in total client assets with 2,000 financial advisors operating in 176 locations in 42 states.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe. 

Media Contact 

Sam Benshoof, RBC Wealth Management, 612-313-1275, samuel.benshoof@rbc.com

RBC Wealth Management received the highest score in the J.D. Power 2020 U.S. Full-Service Investor Satisfaction Study of customer satisfaction with full-service investment firms. Visit jdpower.com/awards