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Shareen Luze
Head of Culture and Field Experience
RBC Wealth Management–U.S.

It's a startling factpeople are quitting their jobs at a higher rate than ever before. According to the U.S. Department of Labor, 47 million people quit their jobs in 2021, a record-shattering year. You don't have to look hard to find out why. A LinkedIn survey found that 74 percent of respondents said the pandemic was a wake-up call, and more time at home led them to think twice about their current job. Some pointed to stress while others cited general dissatisfaction.

As someone who is hard-wired to find silver linings in every situation, no matter how dire, I think we as employers must accept there are lessons to be learned and work we can do to better support employees.

Embrace flexibility

One thing we learned from the pandemic is we all have lives outside the office. Before, working parents may have shushed a child who asked for help while they were in a virtual meeting. Now, I see lots of parents who are more comfortable with their child making a surprise appearance. There's greater acceptance of these little interruptions that demonstrate our work and home lives are more interconnected than ever before. And, as employers, we're wise to recognize this. According to Bankrate's 2021 Job Seeker Survey, 56 percent of workers said flexibility was their primary reason to look for a new job, even more so than higher pay.

At RBC Wealth Management, we've committed to flexible work schedules with time in the office (when it's safe to do so) and time at home. Since early 2020, it's become clear that not every employee has to be in the office every single day. Enabling a greater portion of the workforce to work remotely will promote greater flexibility for employees who, for a multitude of life circumstances, can't always be in the office from 9 to 5.

Support employees

With pandemic stress and burnout topping the list of reasons why people left their jobs, it's clear workers are looking for greater support. And employers are in a unique position to offer help. RBC's medical plans already offered telehealth options prior to the pandemic, and we've since made it easier to use those services by temporarily providing employees with no-cost visits (no co-pays or co-insurance). Additionally, we have several programs that offer free, confidential counseling and coaching services for employees and their family members who may be experiencing stress, depression and other mental health concerns. Employees can receive personal support by phone or videoconference without leaving their homes.

And, perhaps the best resource of all during the pandemic? Each other. Our employee network group, Women Empowered (WE), used virtual meetings to prove we didn't have to physically be together, to be in this together. Sessions focused on work from home boundaries, communication skills and mental health topics, like mindfulness. We even had a little fun with workshops where members would show off their talents everything from sewing masks to making cocktails to yoga.

Find purpose

Millennials, the largest generation in the workforce, are looking for more than just a paycheckthey want purpose. The Cone Communications Millennial Employee Study found that 83 percent of respondents would be more loyal to a company that helps them contribute to social and environmental issues. And 64 percent won't take a job if their employer doesn't have a strong corporate social responsibility (CSR) policy.

At RBC Wealth Management, we understand work needs to hold greater meaning today than ever before. That's why we invite employees to share in our core value of diversity, equity and inclusion, because we're committed to building and nurturing a diverse workforce. It's reflected in the makeup of our board, which is 38 percent women, and in how we hire and promote.

Responsible investing – applying environmental, social and governance (ESG) data to an investment portfolio – is also a focus of ours. Our carbon neutral status, sustainable financing investment and commitment to environmental solutions demonstrate our ideals and we hope that resonates with our employees and job seekersbecause a purpose-driven culture makes work fulfilling.

Have authentic conversations

Anyone who knows me understands that I'm rarely at a loss for words. It's helped me better connect with colleagues and team members. And it's really helpful when it comes to understanding employees' concerns and questions before they begin to think about resigning. Being proactive with authentic conversations is one of the best ways to create a workplace where employees feel respected and valued. To do that, leaders have to go beyond the typical “how are you?" and embrace vulnerability by sharing some of their own struggles. It's not easy to let one's guard down, but you might be surprised at the results. The power of an authentic conversation has the ability to connect, help us understand and ultimately, build trust that could potentially turn the tide on the great resignation.

The article was originally published in Forbes.



RBC Wealth Management, a division of RBC Capital Markets, LLC, Member NYSE/FINRA/SIPC.


Shareen Luze

Head of Culture and Field Experience
RBC Wealth Management–U.S.

Investment and insurance products offered through RBC Wealth Management are not insured by the FDIC or any other federal government agency, are not deposits or other obligations of, or guaranteed by, a bank or any bank affiliate, and are subject to investment risks, including possible loss of the principal amount invested.