OUR SERVICES
Compensation management services
Expert support to help manage and protect your client’s compensation awards
Family law client support
Specialist guidance for divorce and settlement planning
International expertise for trustees and advisers
Support for cross-jurisdictional structures and long-term planning
About RBC Wealth Management
Experienced local Brewin Dolphin wealth managers, backed by the global strength of RBC
Our offices
Over 30 offices in the UK, Ireland and Jersey
WHO WE ARE
Our history
Generations of clients have relied on RBC Wealth Management and Brewin Dolphin
Awards and recognition
Recognising our service and industry leadership
Leadership
The people guiding our strategy and client experience
SUSTAINABILITY
Responsible investing
Our approach to responsible investment
Community involvement
Supporting communities where we live and work
CAREERS
Work with us
You can thrive here
Diversity and inclusion
Our differences make us stronger
Search careers
Find your opportunity
Explore our insights and thought leadership
Analysis, insights and research from our local and global networks
Navigating the evolving compensation landscape
Explore how deputies must balance stricter rules with empathy to ensure long term stability for protected parties.
ADDITIONAL RESOURCES
Insights and ideas
Articles exploring the events and trends driving the world and the third sector
Market perspectives
Expert analysis and commentary on current market trends
Case studies
Real experiences showing how we turn ideas into action
Guides
Practical information to help your clients make informed decisions
At RBC Wealth Management, we believe that open and honest communication can benefit us all, whether it’s to answer a question, solve a problem or share a success story. We value your feedback and use it continuously to improve the quality of the solutions we provide.
It is important for us to know when you have a problem so that we can work to resolve it so, if for any reason, you are not entirely satisfied with any aspect of our service, please contact your usual contact. You can complain to us by letter, telephone, email or in person. You can contact us at:
Head of Client Complaints
RBC Europe Limited
100 Bishopsgate
London
EC2N 4AA
Telephone: 020 7248 4400
If you are a client of RBC Brewin Dolphin please email us on clientcomplaints@brewin.co.uk
If you are a client of RBC Private Wealth please email us on clientcomplaints@rbc.com.
Complaints procedure
Any expression of dissatisfaction, from or on behalf of any client, irrespective of whether it is made verbally or in writing is treated as a complaint. Once we have received your complaint, we will try to resolve it immediately, but we may need to carry out an internal investigation. We will send an acknowledgement to you within five working days to confirm that we are dealing with your complaint. Any investigation will be conducted with impartiality and undertaken in a competent and diligent manner. We shall advise you of the expected timeframe to resolve your complaint. We will keep you informed of the progress we are making as our enquiries continue. To help us resolve your complaint as swiftly as possible, please provide us with the following:
Resolution of your complaint
When all appropriate enquiries and investigations in respect of your complaint have been completed, we will write to you with the outcome of our review. We will also specify any action that we are proposing to take, or have already taken, to remedy the situation. We will aim to send this final response as soon as possible, which will normally be within eight weeks of receipt of your complaint. If we are unable to do so, we will send you a written update to explain and to provide you with a revised timeframe for concluding the matter.
If you are still not satisfied
We aim to resolve any concerns that you raise with us, but if you are not satisfied with our final response, or the manner in which the complaint has been handled, you can refer your complaint to:
Financial Ombudsman Service
If you are dissatisfied with the response you have received, you are entitled to refer the matter to the Financial Ombudsman Service FOS. If we have been unable to conclude the matter within the expected timelines stated in your acknowledgement letter, then we shall write to you to let you know that you are entitled to take the matter to the FOS. If you are advised that the matter has been concluded by us, but you are not satisfied with our final response, you can contact the FOS, subject to you doing so within six months of the date of our final response. The Financial Ombudsman service may be contacted at:
The Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: +44 (0) 20 7964 1000 / 0800 023 4567 (within the UK only)
Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk
RBC Client Complaints Appeal Office
RBC has a Client Complaints Appeal Office (CCAO) dedicated to addressing appealed complaints within RBC. If you are dissatisfied with the outcome of our review once the final response has been issued, you may appeal it by forwarding your concerns to the CCAO. If you ask the RBC CCAO to review your complaint, we may share with them details of your relationship with RBC, which will include personal information, details of your finances, investments and any other information considered relevant to the complaint. If you choose to refer your complaint to CCAO, it will not issue new referral rights to the Financial Ombudsman Service.