The members of RBC believe that all of us—our clients and ourselves—stand to gain by being in contact, whether it’s to answer a question, solve a problem or share a success story. While we welcome any positive comments you have, it is equally important for us to know when you have a problem so we can resolve it and retain your confidence. At the same time, we use your feedback to continuously improve the quality of the products and services we provide to you and other RBC clients. Implementing policies that will treat all clients in an equitable and fair manner is integral to the way we do business.
Designated Complaints Officerc/o RBC DS Compliance,155 Wellington Street West,P.O. Box 150, Toronto, Ontario M5V 3K7
Toll-free telephone: 1-888-451-4519Email: ombudsman@obsi.caWebsite: http://www.obsi.ca
Québec City: 418-525-0337Montréal: 514-395-0337Toll-free telephone: 1-877-525-0337Toll-free fax: 1-877-525-0337Online at https://lautorite.qc.ca/grand-public/nous-joindre/E-mail: information@lautorite.qc.ca