Customer Support Centre

RBC Dominion Securities (DS) Online Helpdesk

For assistance with DS Online, please contact our Helpdesk. They are available Monday to Friday, 8 a.m. to 8 p.m. ET.

By Phone, Email or Secure Message
  • Domestic Clients: 1-888-820-8006 (toll free)
  • International Clients: 1-416-363-1019
  • Under Messages select General Inquiries, RBC Dominion Securities from the To: dropdown
They can help you with
  • Technical issues (errors, issues loading pages etc.)
  • Assistance with navigating the site/mobile app
  • Transferring funds (technical issues, inability to transfer funds)
  • Accessing and viewing eDocuments (within 7 years)
  • Sending and receiving secure messages
  • Updating your profile and/or settings
  • Creating or editing watchlists
  • Accessing quotes or other market related information
  • Account administration
  • Retrieving documents past 7 years
  • Opening or closing accounts
  • Account fees
  • Reversing funds transfers
  • Performance of your accounts
  • Questions related to your holdings
  • Questions related to the asset mix of your accounts
  • Questions related to your orders