RBC Dominion Securities (DS) Online Helpdesk
For assistance with DS Online, please contact our Helpdesk. They are available Monday to Friday, 8 a.m. to 8 p.m. ET.
By Phone, Email or Secure Message
- Domestic Clients: 1-888-820-8006 (toll free)
- International Clients: 1-416-363-1019
- dsonline@rbc.com
- Under Messages select General Inquiries, RBC Dominion Securities from the To: dropdown
They can help you with
- Technical issues (errors, issues loading pages etc.)
- Assistance with navigating the site/mobile app
- Transferring funds (technical issues, inability to transfer funds)
- Accessing and viewing eDocuments (within 7 years)
- Sending and receiving secure messages
- Updating your profile and/or settings
- Creating or editing watchlists
- Accessing quotes or other market related information
For inquiries related to the following topics, please contact your Investment Advisor
- Account administration
- Retrieving documents past 7 years
- Opening or closing accounts
- Account fees
- Reversing funds transfers
- Performance of your accounts
- Questions related to your holdings
- Questions related to the asset mix of your accounts
- Questions related to your orders
