RBC Avion Concierge:
Client FAQ

Who should I contact if I need to make a new concierge booking?

New booking as of October 1, 2025Contact RBC Avion Concierge at 1-844-388-2198 or email contact@rbcavionconcierge.com.
24/7 service via phone & email.

Have an existing booking made prior to October 1, 2025? Click here

What can I expect from the RBC Avion Concierge?

  • A single point of contact: A single service offering from the global leader in concierge and lifestyle services who provide access to truly exclusive and premium inventory.
  • Best-in-class experienced concierges: A personal connection with a concierge specializing in the curation of luxury travel and experiences.
  • Seamless access to service: The concierge is available by phone or email, 24 hours a day, 7 days week in your preferred language of English, French, Mandarin or Cantonese. All requests are handled through a unified system for easy follow-up and continuity.
  • Luxury brand alignment: Exclusive access to hard-to-book and VIP experiences, direct partnerships with over 3,500 luxury brands worldwide, and invitation-only events across lifestyle categories (such as sports, fashion shows, intimate concerts). The RBC Avion Concierge is part of a global network of agencies, specializing in luxury and experiential travel and providing access to the top travel programs.

Will I have a designated concierge with RBC Avion Concierge?

RBC Avion Concierge is designed to provide you with a highly personalized experience.  Whenever possible, we will connect you with the same concierge you’ve worked with before, ensuring continuity and familiarity.  And because every team member has access to your personalized profile, you’ll  receive  consistent service tailored to your preferences.

Can I redeem Avion Rewards points with RBC Avion Concierge?

Yes, we are pleased to offer points redemption on travel through RBC Avion Concierge! Your concierge will redeem your Avion points for travel at the rates listed below. The transaction will be processed onto your RBC credit card followed by a statement of credit based on the number of points redeemed.

  • Airfare: 100 Avion points = $1.50 CAD
  • Business class airfare: 100 points = $2.00 CAD
  • All other travel: 100 Avion points = $1.00 CAD

Can I make self-service bookings through Avion Rewards mobile app or avionrewards.com?

Yes. You can continue to make self-service bookings through the Avion Rewards app or avionrewards.com.  You will have access to the Avion Travel Redemption Schedule or redeem for business class fares at 100 Avion points = $2.00 CAD. Bookings through the self-service channels will continue to be serviced through 1-877-636-2870. Please note the RBC Avion Concierge team does not have access to self-service bookings and cannot make changes to bookings made through self-service channels.

What are the hours of operation for the RBC Avion Concierge service?

The RBC Avion Concierge services is available 24/7.  The service is available by phone or email in your preferred language of English, French, Cantonese or Mandarin. In order to guarantee availability in Cantonese or Mandarin, we recommend emailing contact@rbcavionconcierge.com 24-48 hours in advance to coordinate an appointment. If your inquiry is urgent and a concierge isn’t available live, the RBC Avion Concierge will connect with you using the assistance of a live translation service. 

Is there an email option to contact a concierge?

Yes. You can contact an RBC Avion Concierge by emailing contact@rbcavionconcierge.com or calling 1-844-388-2198.

Who do I call if I am outside Canada and the U.S.?

If you are outside Canada and the U.S. please call 416-974-5944 and follow the prompts to be connected to the RBC Avion Concierge.

Otherwise, you can call 1-844-388-2198 (from Canada and U.S. only) to connect directly to RBC Avion Concierge.

Can I appoint a delegate to book on my behalf?

Yes, please contact the concierge directly, or your private banker, to update your profile, at which point the delegate will be able to book on your behalf.

Who do I contact if I want to make a change to an existing concierge booking?

For your convenience, any existing bookings made prior to October 1 will continue to be serviced by the corresponding providers.

Please refer to the chart below if you need to amend an existing booking made prior to October 1, 2025:

Existing Travel Booking with Avion Rewards Travel Concierge for Private BankingFor travel bookings made with Avion Rewards Travel Concierge for Private Banking, please contact the current provider at 1-844-411-9111 or email concierge@pbavionrewards.com if you need to make any changes to an existing booking.

Avion Rewards Travel Concierge for Private Banking Hours of Operation:
Monday to Friday, 9am – 8pm ET.
Existing lifestyle bookings with RBC ConciergeFor restaurant reservations, events, and personal shopping or travel bookings previously made with RBC Concierge, please contact the current provider at 1-647-490-5515 or email en-ca@rbcconcierge.com for assistance with these pre-existing reservations.

RBC Concierge Hours of Operation:
24/7
Existing Travel Booking with Avion Rewards TravelFor existing travel bookings made through www.www.avionrewards.com or the Avion Rewards mobile app, there is no change to your bookings or access through the website or mobile app. 

Use the Avion Rewards app or www.avionrewards.com to make changes.

Alternatively, you may call 1-877-636-2870.

Hours of operations:
Monday to Friday, 7am – 12am ET
Saturday and Sunday, 7am – 9pm ET